Patient Pathway Co-ordinator

1 month ago


Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

The post holder has responsibility for assisting with the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through the delivery of a comprehensive administrative service to a specialty team.
- Work as a member of the Endoscopy Department Administrative Team to provide daily assistance to clinical staff within the department.
- Liaise with and book appointments for patients requiring an Endoscopy, via the 2 week wait system, choose and book, direct referrals, inpatients and other routes
- Using the EPR system to ensure patient pathways are accurate
- Contribute to smooth, efficient and effective general running of the office.
- Liaise effectively with other administration and clinical staff and communicate with patients and their relatives.
- Assist clinical staff, non clinical staff and patients with any queries
- Work as a member of the Endoscopy Department Administrative Team to provide daily assistance to clinical staff within the department.
- Liaise with and book appointments for patients requiring an Endoscopy, via the 2 week wait system, choose and book, direct referrals, inpatients and other routes
- Using the EPR system to ensure patient pathways are accurate
- Contribute to smooth, efficient, and effective general running of the office.
- Liaise effectively with other administration and clinical staff and communicate with patients and their relatives.
- Assist clinical staff, non clinical staff and patients with any queries

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

General
- 1. Demonstrate high levels of customer care and be an ambassador for customer care within the Trust and department.
2. Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.
4. Maintain patient confidentiality at all times.
5. Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 17:00.
6. Contribute to on-going and future service development projects supporting continuous improvement of the services we provide.
7. Attend Departmental meetings and training as required to ensure that you maintain an up-to-date working knowledge of service and trust procedures
8. Act in a manner aligned to our Trust Values and consistently demonstrate the behaviours that will ensure we achieve our ambition of delivering compassionate excellence.
9. Any other duties which may be needed to fulfil the objectives of the post, which are appropriate to the grade as required from your line manager or the Directorate Management team including use of the Trust digital transcription systems to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of sending out within 7 working days, if necessary.


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