Customer Service Account Manager

6 days ago


Wolverhampton, United Kingdom Reed Business Support Full time

My client is a UK based Textile Manufacturer with a huge European customer base who recruiting for a Customer Service Account Manager to join their successful and growing team looking after one of their biggest customers

The role will sit within their B2B Customer Service Account Manager team
- Salary £23K
- Working hours are Monday to Thursday 9am to 5om and Friday is 8:30am to 4:30pm
- 23 days plus bank holiday and pension plan included

The daily responsible are:

- Managing a large retail account - value approx £100K orders
- Processing orders from portal and sending customer acknowledgements
- Building the customer relationship and attending to all customer needs
- Communication with customer at all times
- Liaising with production and various departments in relation to customer orders / needs
- Issuing refunds / returns / exchanges
- Updating the customer account
- working closely with the external Account Manager

This is an exciting role joining the company at a time of real growthWe are looking for people with previous experienceof managing a large customer account along with excellent customer service andreal team player ethos as the team of 4 currentlyall work brilliantly together.



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