Customer Service Manager

3 days ago


Wolverhampton, United Kingdom Reed Business Support Full time

My client is a UK based Textile Manufacturer with a huge European customer base who recruiting for a Retail Customer Service Manager to join their successful and growing team

This is a new part to the business and already is proving to be hugely successful and had significant growth which is why we are recruiting for this role

The new Retail Customer Service Manager will be a key member of the company hierarchy and therole will lead our newest fastest growing
division of the group. The rolewill be responsible for managing the external client relationships as well as the internal workflow.

Salary £40k to £60K

holiday and pension plan included

The daily responsible are:

- Work closely with department managers to deliver results.
- Plan departmental activities.
- Manage departmental financial budgets.
- Delegate responsibilities as appropriate.
- Develop close working relationships with retail customers
- Meet and work with suppliers as needed
- Ensure the board is kept informed in a timely manner of important issues
- Work to grow both revenue and profitability of the division
- Manage, develop and motivate the retail team (Currently 1 team leader, 2 designers, 1
admin and 1 photographer)

This is an exciting role joining the company at a time of real growth



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