Customer Service Representative

3 days ago


Wolverhampton, Wolverhampton, United Kingdom beBee Professionals Full time £20,000 - £30,000
Company Overview
At beBee Professionals, we are seeking a skilled and efficient customer service professional to join our team in Wolverhampton. As a key member of our team, you will provide exceptional customer service and resolve queries in a timely manner.

Job Summary
We are offering a competitive salary of £25,000 - £35,000 per annum, depending on experience, with performance-based incentives. You will also enjoy a range of benefits, including a pension scheme, healthcare benefits, and training and development opportunities.

Key Responsibilities
This role involves handling incoming calls, emails, and chat queries from customers, providing accurate information regarding products and services, resolving customer issues efficiently, and escalating when necessary. You will also process customer orders, manage account information, and keep records of customer interactions and follow-up tasks.

Requirements
To succeed in this role, you will need previous experience in a customer service role, excellent communication and problem-solving skills, the ability to handle high-volume queries while maintaining attention to detail, and proficiency in Microsoft Office and CRM systems. You should also be able to work both independently and as part of a team, and be flexible with working hours, including weekends.

Benefits
In addition to a competitive salary, you will enjoy a supportive work environment with clear career progression, flexible working options, and access to training and development opportunities.

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