Customer Service Representative

4 weeks ago


Wolverhampton, Wolverhampton, United Kingdom Screwfix Full time

We're looking for a Customer Service Representative to join our team at Screwfix. As a key member of our retail team, you will be responsible for delivering an exceptional customer experience and providing support to colleagues.

About the Role:

This is an exciting opportunity to work in a fast-paced retail environment where you will have the chance to develop new skills and knowledge. With excellent training programs and varied shift patterns for a healthy work-life balance, this position offers a promising career path.

Main Responsibilities:
  • Provide excellent customer service, responding to their needs and queries.
  • Support colleagues in achieving sales targets and driving business growth.
  • Participate in ongoing training initiatives to enhance your skills and knowledge.
  • Demonstrate strong communication skills and a passion for helping others.
  • Exhibit a friendly, flexible, reliable, honest, and enthusiastic attitude.
Compensation and Benefits:
  • Competitive hourly rate: £9.90 (includes location allowance) reviewed annually.
  • 28 days annual leave (increasing with length of service) and Bank Holidays.
  • Award-winning company pension scheme up to 14% Kingfisher contribution.
  • Life cover.
  • 20% discount with Screwfix and B&Q.
  • Discounted healthcare.
  • Company share save schemes.
About Us:

Screwfix is a leading retailer of trade tools and equipment, committed to promoting equal opportunities for advancement, without discrimination based on gender, race, ethnicity, age, sexual orientation, religion, or disability.



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