Business Support Officer

1 week ago

Bristol, United Kingdom Cabinet Office Full time

**Details**:
**Reference number**:

- 353947**Salary**:

- £35,400 - £39,200- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Higher Executive Officer**Contract type**:

- Permanent**Business area**:

- CO - Government People Group (GPG)**Type of role**:

- Administration / Corporate Support
- Digital
- Finance
- Operational Delivery
- Project Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Bristol, South West England, BS2 0PS : Glasgow, Scotland, G2 8HS : Manchester, North West England, M2 3AA : Newcastle upon Tyne, North East England, NE98 1ZZ : York, Yorkshire and the Humber, YO1 7PXAbout the job

**Job summary**:
The Government People Group (GPG) exists to work with departments, professions, and functions to build a modern, effective Civil Service.

We support the government workforce with the right skills and capability. We are working with leaders to get the right people in the right jobs, with the right skills and continuous learning to excel in their roles.

We provide leadership, and in turn, create leaders with exceptional line management capability across departments, influencing partners in the wider public sector and beyond. This involves getting our retention and reward strategy right, to nurture specific skills, and create pride and resilience in our workforce.

Our role is also to provide system leadership across central government in pulling together back office services. Collectively, we help support the Cabinet Office’s priority to drive efficiencies, and reforms that will make government work better, to ultimately provide a better service to the public.

The role available sits within GPG Platforms, Data and Interoperability (PD&I) directorate. It provides first-class platforms and services for over 400,000 civil servants, including recruitment, data analysis, skills, insight and learning solutions. We have a responsibility for the operation and modernisation of Civil Service digital and data platforms.

You will be based within the Data and Insight team, who have developed a data platform and are the lead analytical unit in GPG. Across our newly created team we provide a range of insight and data services which drive value for a range of internal clients e.g. objective and high-quality data analytics, statistical reporting and operational research to support senior leaders. Our services enable users to understand and tackle complex problems, increase operational effectiveness and develop their organisational strategy.

**Job description**:
We are looking for a Business Support Officer to join our Data and Insights team, who will support the Data Services programme (such as the triage process responsibility), and be part of a Data Migration Project team. Overall, this role is providing support to the team with dealing with new enquiries, liaising with customers, developing and maintaining management information systems, coordinating and planning activities for the team.

**Key Responsibilities**
- **I**nitial Triage Process**: Manage the initial triaging process for all tasks received through the Front Door, including: reviewing requests for completeness and relevance; liaising with customers if further information is required; requesting, accepting and adding requests to the tasking backlog for further scoping and prioritisation. Support triage meetings and allocate tasks to appropriate team member(s).
- **Customer Relationship Management**: Manage shared mailbox and support the communication with customers, answer customer queries and liaise with internal teams as required. Ensuring high standards of customer care always.
- **Project Support**: Ensure that systems procedures and processes are fully documented and kept up to date for the Data Migration project and Data Services Programme. Monitor processes, projects and milestones to ensure that actions taken are appropriately logged and tracked.
- **Invoice Management**:Manage and prepare invoice requests, maintain accurate invoicing records, ensure clear audit trail and work with Finance and departments to obtain relevant information
- **System Management**:Oversee the day to day management of platform administration support for our digital services. Includes responding to access queries, adding new users, and changing dashboard permissions.
- **MI Data Requests**:Collating and preparing MI in response to ad hoc requests. Able to produce, interpret and manipulate data sets, and analyse and summarise key findings, tailoring reports to suit the needs of various audiences. Assist in the identification, evaluation and tracking of business benefits.
- **Support Onboarding**:Prepare and support induction materials for new starters and contractors joining the Data and Insight Team.
- **Planning & Engagement Activities**: Provide administration support

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