Digital Print and Mail Assistant

2 weeks ago

Coventry, United Kingdom Coventry City Council Full time

About the team we are recruiting to

You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city; Friargate - a large purpose built office by the train station along with several reception points across the city.

Joining Customer Services is a really good stepping stone into a long term career with the Council, depending on the role you are offered you will learn about other parts of the organisation

We want every single customer to have a positive experience when approaching the council and would welcome you being part of the team.

What is the job role?
Digital Print and Mail is the document processing centre for Coventry City Council providing a variety of services including scanning of incoming post, indexing of documents, processing of cheques, preparation, and despatch of mail, and high volume and high-quality printing.

The service operates a multi-disciplinary team with people having a specialism in one area and we would like to recruit someone to join our busy scanning team. This involves:

- scanning the incoming post, for electronic distribution to services throughout the Council
- processing cheques received in the post
- ad-hoc scanning projects

In addition, you may be asked to assist other sections in line with business demand.

Applicants that have been through a Customer Services Assessment Centre and have been unsuccessful in the last 12 months need not apply.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?
**Are you a team player with a commitment to providing excellent customer service?**

You will need:

- A full, valid UK driving license
- Good customer service skills for interaction with internal and external customers
- Be able to work as part of a team and deliver against deadlines.

Training will be supplied but please be aware that it will involve lifting and carrying items as part of the role, so if this sounds like something you may be interested in and you would like more information please call Andy on 02476 976 458 for an informal discussion.

The closing date is 9th March 2023. Assessments will consist of a competency-based interview and a work-based role-play exercise.

About Coventry
**Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.**

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 4800 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

Our Values
It’s great to know that you are interested in working with us at Coventry City Council. As a prospective employee, it is important that everyone who works for us is committed to our One Coventry values and shares our commitment to becoming a more diverse and inclusive organisation.

Our Values are:

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