Learner Support Officer

3 weeks ago

Coventry, United Kingdom We Are Digital Full time

**Job Title**: Learner Support Officer

**Salary**: £30,000- £35,000

**Location**: Friars House, Coventry

**Hours**: 37.5 hours per week Monday to Friday, 9am to 5pm

**Role Type**: Permanent Full time

**Why We Do What We Do**

We Are Digital (WAD) was founded in 2012 to help all organisations to support and enable all their customers to benefit from the life-changing impact of the Digital Revolution. WAD is an exciting and fast-growing social-impact-driven company empowering people to enrich their lives and communities.

At the core of everything we do is to create a positive impact on how people live their lives. Our vision is for everyone to have easy access to the digital services, advice, and support that they need to confidently live their lives to the full. We empower the community by providing the mechanism through which the national support services can be run impactfully. We enable full-service training, advice, and support wherever and however people need it to be delivered

We deliver positive and practical solutions to break down the barriers of exclusion. We do this by equipping people with the skills to alleviate digital, financial, and social isolation, through our nationwide network of delivery partners, underpinned by centralised project management expertise to seamlessly deliver and manage all elements of a successful community investment programme.

We partner with corporates, central government, social housing providers, and local authorities to deliver positive and practical out-of-the-box training interventions, tailored solutions, and ground-breaking new work.

Our programmes typically target those who need support getting online (Digital Inclusion), help with managing their money better (Financial Wellbeing), transacting online with the government (Assisted Digital), and ending digital poverty by supplying everything people need at the point of need (digital support) and finding digital skills work (Employability).

Our fast-growing company is a place for career-hungry purpose-led individuals. As the company grows, we will create even more impact and your career will grow too.

**What would you be doing?**

**JOB PURPOSE**

The Learner Support Officer will play a key part in delivering a high-quality support service to our learners completing Digital Skills Bootcamps. The Learner Support Officer will provide information advice and guidance to learners on courses, progression, and general career prospects to ensure they achieve successful employment outcomes. The Learner Support Officer will work closely with the Employer Engagement Partner to ensure suitable vacancies are sourced.
- Provide a comprehensive support planning service to learners in line with the Department for Education (DfE) guidelines
- Working closely with the digital marketing trainers to assist the learners in their journey
- Supporting learners to identify and overcome barriers to employment by sharing resources and signposting
- Advising people about the support they can get to help them in their job, for example special equipment or travel
- Designed and delivering presentations to large groups of learners
- Build working relationships with internal and external key stakeholders whilst working collaboratively to achieve the best outcomes for all
- Liaising with the Employer Engagement Partner to identify suitable roles and vacancies to advertise to our learners
- Liaise with employer partners to identify and source suitable applicants for current employment opportunities.
- Resource and job match applicants from existing pool of learners and match roles based on learner preference and organizational fit
- Help to schedule interviews and assessment centre days
- Brief and prepare interviewees with soft skill techniques
- Manage all areas of the on-line system setting up new clients, answering any queries from approvers and learners
- Produce accurate reports from Internal systems for both internal and client use
- Keep regular contact with learners on the database, via mailshots and create open communication channels

**REQUIRED COMPETENCIES AND BEHAVIOURS**

**Essential**

Experience of working with funded learning programmes
- Working knowledge of employability /Information and guidance and soft skills training
- Forward thinking individual who can spot trends, issues surfacing before they become an issue
- Experience of working on multiple tasks at once, whilst prioritising workload
- Ability to work in a high-pressure environment with multiple competing deadlines and objectives
- A confident communication who can present to small and large groups both in person and virtually
- A strong enthusiasm for empowering and improving people’s lives through digital inclusion
- Strong communicator with good networking skills and able to build strong positive relationships with a diverse group of people both internally and externally
- A proactive solution focussed hands on approach to overcome any problems, issu

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