Sales Customer Service Administrator- Fixed Term

3 months ago


Hemel Hempstead, United Kingdom Thermo Fisher Scientific Full time

**Job Title: Sales Customer Service Administrator: Fixed Term**

**Position Location: Hemel Hempstead**

**Position Summary**

Contribute to the smooth running of the Sales Order Processing Department by supporting the UK Sales Teams in achieving their targets, resulting in increased sales; CAS score and outstanding customer experience.

The role will be split between providing the sales order processing function for UK Domestic Spare Parts and Consumables within the Service, Sales & Dispatch Team (SS&D) and the Handling of Tender opportunities and bids.

This role is fixed term for 18 month.

**Tender Co-ordination Responsibilities**
- Assist Senior Tender Executive with implementing and maintaining a “library” which houses all relevant information which may potentially be required e.g.: financial reports, certificate of incorporation, PPQ’s etc.
- Assist with the preparation of orders for processing where we are awarded as the successful bidder, including checking PO against quote, ensuring T&Cs are agreed, collating all vital information (3rd party quotes etc.) and passing over to the team to handle and process the order.
- This is to be achieved by completion and timely submission of responses to tenders, including any post tender revisions and completing the process of preparing orders for processing where a contract is awarded.
- Assisting with logging of all tenders issued.
- Updating of Access Database to determine hit rate together with monitoring reasons for losses - liaison with salesperson required - produce monthly report to discuss with colleagues and Commercial General Manager.

**Spares and Consumables Responsibilities**
- Contribute to the smooth running of the Service Department by entering customer orders for spares and consumables efficiently, answering price and availability queries and generally achieving outstanding customer service for Thermo Fisher Scientific.
- Responding to customer enquires relating to prices and availability.
- To process spares and consumable orders in line with procedures in a timely and efficient manner. To resolve all queries relating to orders.
- To collaborate closely, as necessary with customers, purchasing section etc.
- To ensure customer satisfaction regarding all such orders.
- To perform such other duties that may be considered required by the Customer Support Manager from time to time, to ensure the success of the department. If required assist other sections within the SS&D Section.

**Minimum Requirements/Qualifications**:

- Previous Tender Experience would be advantageous.
- Previous use of SAP and ESKER preferable.
- Good verbal and written communication skills, demonstrated across all levels and functions.
- Demonstrates strong organisational skills, capable of prioritising multiple tasks with different priorities.
- The ability to thrive in a busy and pressurised environment.
- Self-motivational.
- Great attention to detail.
- Ability to work to deadlines.
- Strong IT skills.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.



  • Hemel Hempstead, United Kingdom Tenancy Deposit Scheme Full time

    We are The Dispute Service and we safeguard tenants’ deposits throughout the United Kingdom, and offer a free dispute resolution mechanism in the event of dispute over its return. We are looking for a positive, flexible and hardworking person with exceptional customer skills to join our expanding team. Providing a first-rate customer experience when...


  • Hemel Hempstead, United Kingdom Thermo Fisher Scientific Full time

    **Regional Marketing Administrator - Immunodiagnostics** Would you like to play a meaningful role, supporting a commercial team in the healthcare sector? As the world leader in serving science, our company holds a leadership position in the autoimmune and allergy diagnostics field. If you are someone who excels in organisation, process efficiency and...


  • Hemel Hempstead, United Kingdom Certa Service Full time

    We are looking to fill a customer service administration/ Service support position within our Hemel Hempstead based business. An SME with immediate growth aspirations, we are seeking a confident office all-rounder to assist the MD and provide day-to-day support to the internal sales and operations teams. Required hours: Monday to Friday...


  • Hemel Hempstead, United Kingdom Tenancy Deposit Scheme Full time

    We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also...


  • Hemel Hempstead, United Kingdom Tenancy Deposit Scheme Full time

    We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also...


  • Hemel Hempstead, United Kingdom Tenancy Deposit Scheme Full time

    We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also...


  • Hemel Hempstead, United Kingdom Tenancy Deposit Scheme Full time

    We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also...


  • Hemel Hempstead, United Kingdom Thermo Fisher Scientific Full time

    **Job Title: Tenders and Spares Customer Service Administrator: Fixed Term** **Position Location: Hemel Hempstead** **Position Summary** Contribute to the smooth running of the Sales Order Processing Department by supporting the UK Sales Teams in achieving their targets, resulting in increased sales; CAS score and outstanding customer experience. The...

  • Reward Administrator

    3 months ago


    Hemel Hempstead, United Kingdom Britvic Soft Drinks Ltd Full time

    At Britvic we’re on a journey to become the most dynamic soft drinks company. As one of the UK’s leading players in the FMCG market we pride ourselves on setting high standards, being courageous and pushing ourselves to think outside the bottle. We offer consumers a range of family favourite and global premium brands such as Robinsons, Tango, J20, R...


  • Hemel Hempstead, United Kingdom Tate Full time

    Customer Service Administrator Hemel Hempstead Permanent, Full Time Monday - Friday 9am - 5.30pm / 8.30am - 5pm dependent on your preference £21,0000 - £23 000 D.O.E **Responsibilities**: To handle customer queries via incoming calls, processing orders placed through the company website, taking telephone orders and/or directing calls to correct...


  • Hemel Hempstead, United Kingdom EH Smith Builders Merchants Ltd Full time

    **Customer Service Administrator - Hemel Hempstead** Full Time, Permanent We have a great opportunity for a Customer Service Administrator to join the team at our Hemel Hempstead branch. We require an enthusiastic, self-motivated individual who can provide effective sales and administration support to the branch. Key tasks will include: - Provide sales...

  • P2p Administrator

    3 months ago


    Hemel Hempstead, United Kingdom Haven Full time

    P2P Administrator 6 Month FTC / Hybrid - 3 days in the office per week Full Time Competitive Salary Bourne Leisure are currently looking for an P2P / Procure to Pay Administrator to join our Central Procurement function. This function has the overall responsibility of sourcing goods and services for all our locations at competitive prices and in a timely...


  • Hemel Hempstead, United Kingdom Think Specialist Recruitment Full time

    We're recruiting exclusively for a trendy and fun company in the Maylands area in Hemel that need a new Customer Service Administrator to join the team. The company and team are growing and this wouldn't only be an exciting role to get stuck into and team to join, but there's a good career path to follow here and the opportunity to step up into senior and...


  • Hemel Hempstead, United Kingdom Think Specialist Recruitment Full time

    We have a fantastic opportunity for a Customer Service Administrators to kick start their career for an exciting and growing customer service team based in Hemel Hempstead. The main job function will be to deliver excellent customer experience to all clients across all aspects of the process from client on-boarding, quoting, reporting, invoicing, and...


  • Hemel Hempstead, United Kingdom Trinity Estates Full time

    Legal Resales Administrator Position at Trinity Estates Location: Hybrid Working Working Hours: 09:00 - 17:15, Monday - Friday Salary: £22,500 per annum Trinity Estates is a prominent and rapidly expanding Residential Property Management Group operating throughout the UK. Our growth has been substantial, primarily through acquisitions, positioning us as a...


  • Hemel Hempstead, United Kingdom Drift Limits Full time

    **Company Overview**: Drift Limits Ltd, a leading provider of exhilarating driving experiences and motorsports events, is seeking a highly organised and detail-oriented individual to join our team as an Administrator. With a focus on customer satisfaction and operational efficiency, Drift Limits Ltd offers an exciting and dynamic work environment for...

  • Sales Administrator

    3 months ago


    Hemel Hempstead, United Kingdom Ashendon Recruitment Full time

    **Company Overview**: - Join a dynamic team in a leading technical company committed to delivering exceptional products and services to our valued customers. - The client fosters a collaborative and innovative work environment that promotes professional growth and success. **Position Overview**: - If you are organised, possess excellent communication...


  • Hemel Hempstead, United Kingdom Trinity Estates Full time

    Legal Resales Administrator Role at Trinity Estates Location: Hybrid Working - Home Based Working Hours: 09:00 - 17:15, Monday to Friday Salary: £22,500 per annum Trinity Estates is a prominent and rapidly expanding Residential Property Management Group operating throughout the UK. With significant growth through acquisitions, we now serve as a key entity...

  • Resolution Executive

    3 months ago


    Hemel Hempstead, United Kingdom Tenancy Deposit Scheme Full time

    We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also...


  • Hemel Hempstead, United Kingdom ARL Recruitment Ltd Full time

    Our client is a leading supplier of Print machines and consumables to mainly a trade only market. Working with leading manufacturers from around the world, they offer a carefully selected range of innovative technologies, independently sourced inkjet media and unrivalled technical support.  Their Large Format supplies range includes inkjet canvas in...