Training Coordinator

1 week ago


Exeter, United Kingdom Rezcomm Full time

**Title**:Training Coordinator
- **Location**:George Parker Bidder Building, Exeter Science Park, Exeter
- **Working Hours**:Monday to Friday, 9:00 am - 5:30 pm
- **Salary**:£36,000
- **Holidays**: 20 days plus UK bank holidays

**About Rezcomm**: Rezcomm is at the forefront of the aviation and travel industry, offering the world's first integrated airport marketplace solution. Based in Exeter, we specialise in combining ecommerce, reservations, and marketing tools into one seamless platform. Our innovative marketplace empowers parking operators, airports and venues to maximize non-aeronautical revenue, improve operational efficiency, and enhance the overall customer journey. With a commitment to innovation, customer-centricity, and continuous improvement, Rezcomm stands as a leading partner for airports globally, driving strategic decision-making and shaping the future of airport technology.

**Role Overview**: As the Training Manager at Rezcomm, you will be a dynamic addition to our product team. Your role is crucial in ensuring our staff and clients are experts in our products and services, thereby fostering a culture of excellence and continuous improvement. You will be responsible for coordinating comprehensive training programs across various departments, such as support services, account management, and product development, to enhance performance and client satisfaction.

**Key Responsibilities**:

- Develop and implement training strategies for internal teams and clients, ensuring alignment with Rezcomm's product offerings and service standards.
- Collaborate closely with communication, support experts, account managers, and product managers to gather detailed product and service information for training materials.
- Create engaging training materials and packs for a diverse audience, including clients, to facilitate effective onboarding and product adoption.
- Ensure training materials are updated in line with product launches, incorporating input from the product and marketing teams to streamline the product release cycle.
- Oversee compliance training, including health and safety, privacy laws, and regulations (e.g., GDPR), ensuring all staff are aware of and adhere to relevant policies and standards.
- Support account managers by providing resources and training packs to enhance client engagement, up-selling, and cross-selling opportunities.
- Proven experience in training and development, ideally within a SaaS, tech or product-oriented environment.
- Strong understanding of the product lifecycle and the ability to translate technical information into accessible training content.
- Excellent communication and collaboration skills, with a talent for engaging diverse audiences.
- Knowledge of compliance and regulatory standards relevant to the tech industry.
- A strategic thinker capable of managing multiple projects simultaneously and adapting to changing priorities.

**Join Rezcomm**: In joining our team, you'll play a key role in the success of our products and services, both internally and in the marketplace. Your expertise will be instrumental in guiding our staff and clients towards achieving excellence in understanding and using our solutions.

**Job Types**: Full-time, Permanent

**Salary**: £36,000.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Exeter (required)

Ability to Relocate:

- Exeter: Relocate before starting work (required)

Work Location: Hybrid remote in Exeter


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