E-commerce Marketplace Administrator

4 months ago

London, United Kingdom Cloving.co.uk Full time

**About us**

Cloving.co.uk is a fast growing, UK based online retailer specialising in men's designer apparel and footwear. We envision our brand to rapidly evolve in the coming years and need the right minded people to join us in our journey. In fact, in just under two years of business we've been identified as the UKs largest independent retailer for some of the brands we work with and represent a major player in the fashion industry.

We are seeking a motivated and detail-oriented individual to join our team as an Ecommerce Marketplace Administrator. As an integral part of our company, you will play a vital role in ensuring the success of our multi sales channel by managing various aspects of our ecommerce marketplaces, including product listings, customer service, order fulfilment, and more.

**Responsibilities**:

- Manage and optimize product listings across multiple ecommerce marketplaces, ensuring accurate and compelling product descriptions, images, and pricing.
- Conduct regular audits to ensure all product information, inventory levels, and pricing are up to date and accurate.
- Coordinate with the marketing team to create engaging product descriptions and attractive images that effectively showcase our products.
- Provide exceptional customer service by promptly responding to customer inquiries, resolving issues, and ensuring customer satisfaction.
- Collaborate with various internal teams, such as inventory management and logistics, to ensure seamless order processing and timely product delivery.
- Monitor sales performance, identify trends, and suggest strategies to improve sales and customer engagement.
- Conduct market research to stay updated with industry trends, competitor activities, and customer preferences.
- Continuously optimize the marketplace listings to improve visibility, rankings, and conversion rates.
- Assist in photography and image editing tasks to maintain high-quality product images.

**Requirements**:

- Previous experience in ecommerce marketplace administration or a similar role is highly preferred.
- Strong understanding of ecommerce platforms, marketplaces, and their associated tools (e.g., Amazon, eBay, Magento 2, Shopify, etc.).
- Proficient in using ecommerce management software and tools.
- Excellent written and verbal communication skills with exceptional attention to detail.
- Knowledge of SEO best practices and the ability to optimize product listings accordingly.
- Familiarity with product photography, image editing, and basic graphic design tools is a plus.
- Strong analytical skills to monitor performance metrics and make data-driven decisions.
- Ability to work independently, manage multiple tasks simultaneously, and meet deadlines.
- A proactive mindset with a passion for ecommerce and staying up to date with the latest industry trends.

**Job Types**: Full-time, Freelance, Zero hours contract

**Salary**: £7.49-£13.49 per hour

**Benefits**:

- Casual dress
- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- A-Level or equivalent (preferred)

Work Location: In person

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