Passenger Services Manger

2 weeks ago


Newcastle upon Tyne, United Kingdom Community Transport Full time

**'This is the best place I've ever worked. The people here are amazing, totally committed and they have become great friends.' CT Passenger Driver - Birmingham**
- This exciting opportunity is perfect for a reliable and compassionate individual seeking a fresh new challenge in a rewarding and trusted position._
- It’s more than a job. Helping an older person get out of the house. Helping an individual with limited mobility access vital services. Helping a renal dialysis patient get to their life saving treatment. That's when its real._
- At CT you'll get to experience lots of moments like these. That's because we're changing things for the better. From your very first day we want to make sure you have the skills to be brilliant and feel part of our team. You’ll learn more about us, our values, as well as understanding where you fit in and why you are so important to helping us to achieve what we set out to do._
- We have been providing a caring specialist transport service to improve people's quality of life for over 50 years and we know that having the right team is essential to delivering our high standards of passenger care._

The Passenger Services Manager role is crucial in ensuring that all Community Transport operations in the Northeast are carried out in a safe, professional and timely manner. As a Passenger Services Manager you will manage a team of drivers and a fleet of accessible minibuses, ensuring customers receive first class service, which always meets the demanding contractual requirements.

Although primarily based in Newcastle, you will be required to liaise with colleagues from other areas of the Country to ensure that we adopt a standard approach to the delivery of services, the allocation of vehicles and driver resources to contracted, group travel and individual passenger services locally.

As Passenger Services Manager you will be required to take an active role in the recruitment of drivers and volunteers to ensure sufficient driver resources are available to cover contractual and group hire driving commitments. You will also liaise with drivers and maintenance providers on a daily basis to ensure that the fleet of vehicles is managed in line with the DVSA “Guide to Maintaining Roadworthiness” and the internal audit requirements. You will operate the vehicle scheduling and maintenance software (CTX) to its full potential and ensure total compliance with Section 19 and 22 Minibus Permit regulations.

**Essential requirements**
- Good standard of Maths and English
- CPC in passenger operations
- Full UK driving licence with min D1 (101) entitlement. (Maximum 3 points)
- Experience of Passenger Transport fleet management
- Experience of managing people in a similar operational environment
- Competent using IT programmes
- Ability to lead a team and motivate people to complete tasks effectively and efficiently
- Ability to communicate effectively with a diverse range of individuals and organisations
- Ability to work on own initiative and resolve complex issues with the minimum of supervision
- Microsoft Office, including Word, Excel, Outlook and Internet Explorer
- Being prepared to work flexibly (including evenings and weekends) to meet the needs of the business

**What you can expect when working for CT**:

- A dedicated recruitment team to ensure you can join us as quickly as possible and a dedicated training team that ensures your remain compliant to work.
- A rewarding role with a chance to make a difference every day
- Company sick pay
- Employee Assistance programme
- Life assurance scheme
- Pension
- On site parking
- Company phone and laptop
- 25 days annual leave plus bank holidays
- Annual Staff awards with generous prizes.



  • Newcastle upon Tyne, United Kingdom Community Transport Full time

    **'This is the best place I've ever worked. The people here are amazing, totally committed and they have become great friends.' CT Passenger Driver - Birmingham** - This exciting opportunity is perfect for a reliable and compassionate individual seeking a fresh new challenge in a rewarding and trusted position._ - It’s more than a job. Helping an older...

  • Passenger Assistant

    Found in: Talent UK C2 - 1 week ago


    Kingston upon Thames, United Kingdom Achieving for Children Full time

    Job Information Achieving for Children is a Community Interest Company that has a public sector ethos, combined with the freedom to innovate enabling us to do things differently. As a not-for-profit social enterprise owned by three local authorities (Windsor & Maidenhead, Kingston and Richmond), we offer the freedoms of a social enterprise with the...


  • Newcastle upon Tyne, United Kingdom Ganymede Solutions Ltd Full time

    Location- Newcastle- Job-type- Contract- Salary- £11 - 11 per hour- Reference 12101849 / KD**Join Our Team as a Gateline Assistant at Newcastle Station!** Location: Newcastle Station Contract Length: 4 Month Initial Contract Immediate Start: After passing a Drug & Alcohol Test Are you ready to embark on an exhilarating journey in the railway sector? We...

  • Service Engineer

    2 weeks ago


    Newcastle upon Tyne, United Kingdom Peel Technical Full time

    Job Description We are recruiting for an experienced Service Lift Engineer (NVQ3 or equivalent) to cover a portfolio of units across Newcastle . Our client is a lift company supplying and modernizing all types of lifts from single goods lifts, stair lifts/ mobility to large group passenger installations. You will be responsible for maintaining and...


  • Newcastle upon Tyne, United Kingdom Newcastle International Airport Ltd Full time

    **Want to join the UK and Irish Airport of the Year?** Newcastle International Airport has been the North East's largest Airport for over 80 years. Home to 16 airline partners, we connect the region's leisure and business passengers to over 80 destinations. The Airport offers a fantastic and rewarding working environment, being recently recognised as the...


  • Newcastle upon Tyne, United Kingdom Newcastle International Airport Ltd Full time

    **Want to join the UK Airport of the Year?** Newcastle International Airport has been the North East's largest Airport for over 80 years. Home to 16 airline partners, we connect the region's leisure and business passengers to over 80 destinations. The Airport offers a fantastic and rewarding working environment, being recently recognised as the ‘UK...


  • Newcastle upon Tyne, United Kingdom Newcastle International Airport Ltd Full time

    **Want to join the UK Airport of the Year?** Newcastle International Airport has been the North East's largest Airport for over 80 years. Home to 16 airline partners, we connect the region's leisure and business passengers to over 80 destinations. The Airport offers a fantastic and rewarding working environment, being recently recognised as the UK Airport...


  • Newcastle upon Tyne, United Kingdom Liftec Express Full time

    Lift Service / Call out Engineer Competitive Basic + Vehicle + Travel & Optional Night Call & O/T Over the last 20 years, Liftec Express has maintained its fiercely independent status as a lift company supplying and modernizing all types of lifts from single goods lifts, stair lifts/ mobility to large group passenger installations. We maintain and repair...

  • Workplace Assistant

    3 days ago


    Newcastle upon Tyne, United Kingdom ISS Facility Services Full time

    **Workplace Assistant** **Newcastle** Competitive salary with excellent benefits - please contact the recruitment team for this information. Although we don’t advertise our salaries, you won’t be disappointed! As Workplace Assistant, you will support Service Managers, bringing any ideas of improvement or issues with the following services to the...


  • Newcastle upon Tyne, United Kingdom Liftec Express Full time

    Lift Service / Call out Engineer Competitive Basic + Vehicle + Travel & Optional Night Call & O/T Over the last 20 years, Liftec Express has maintained its fiercely independent status as a lift company supplying and modernizing all types of lifts from single goods lifts, stair lifts/ mobility to large group passenger installations. We maintain and repair...


  • Newcastle upon Tyne, United Kingdom Liftec Express Full time

    Lift Service / Call out Engineer Competitive Basic + Vehicle + Travel & Optional Night Call & O/T North East Over the last 20 years, Liftec Express has maintained its fiercely independent status as a lift company supplying and modernizing all types of lifts from single goods lifts, stair lifts/ mobility to large group passenger installations. We maintain...

  • Lift Service Engineer

    Found in: Whatjobs ES C2 - 5 days ago


    Newcastle upon Tyne, United Kingdom Liftec Express Full time

    Lift Service / Call out EngineerCompetitive Basic + Vehicle + Travel & Optional Night Call & O/TNorth EastOver the last 20 years, Liftec Express has maintained its fiercely independent status as a lift company supplying and modernizing all types of lifts from single goods lifts, stair lifts/ mobility to large group passenger installations. We maintain and...


  • Newcastle upon Tyne, United Kingdom Liftec Express Full time

    Lift Service / Call out Engineer Competitive Basic + Vehicle + Travel & Optional Night Call & O/T North East Over the last 20 years, Liftec Express has maintained its fiercely independent status as a lift company supplying and modernizing all types of lifts from single goods lifts, stair lifts/ mobility to large group passenger installations. We maintain...


  • Newcastle upon Tyne, United Kingdom Community Transport Full time

    **'This is the best place I've ever worked. The people here are amazing, totally committed and they have become great friends.' CT Passenger Driver - Birmingham** - This exciting opportunity is perfect for a reliable and compassionate individual seeking a fresh new challenge in a rewarding and trusted position._ - It’s more than a job. Helping an older...


  • Newcastle upon Tyne, United Kingdom Liftec Express Full time

    Lift Service / Call out Engineer Competitive Basic + Vehicle + Travel & Optional Night Call & O/T North East Over the last 20 years, Liftec Express has maintained its fiercely independent status as a lift company supplying and modernizing all types of lifts from single goods lifts, stair lifts/ mobility to large group passenger installations. We maintain...


  • Newcastle upon Tyne, United Kingdom Community Transport Full time

    **We’re Recruiting! Casual Minibus drivers** **Our Vision**:To bring people and communities together to help transform lives and build better communities. **Our Mission**:A charity that is proud to provide a caring specialist transport service that improves people’s quality of life. **The Role** To be the face of Community Transport by providing a...


  • Newcastle upon Tyne, United Kingdom Community Transport Full time

    **We’re Recruiting! Casual Minibus drivers** **Our Vision**:To bring people and communities together to help transform lives and build better communities. **Our Mission**:A charity that is proud to provide a caring specialist transport service that improves people’s quality of life. **The Role** To be the face of Community Transport by providing a...


  • Newcastle Upon Tyne, United Kingdom Smartsearch Recruitment Full time

    **The role of Business Development Manager / Area Sales Manager**: - Hunting for and developing specific leads from your allocated portfolio into major company accounts. - Growing the relationships and revenue of the accounts identified as key growth customers. - Developing new opportunities from the pool of customers identified as target development...


  • Newcastle upon Tyne, United Kingdom ISS Facility Services Full time

    **Facilities Administrator** **Newcastle NE4** Competitive salary with excellent benefits - please contact the recruitment team for this information although we don’t advertise our salaries, you won’t be disappointed! - _The role involves general administrative support for the contract. There is also an element of Planned Maintenance (PPM)...

  • Professional Driver

    2 days ago


    Newcastle upon Tyne, United Kingdom Flock Mobility Full time

    Flock are introducing an electric shared ride service for a large government organisation in Newcastle. We are looking to recruit self-employed drivers for multiple weekday shifts (6am to 1pm & 1.30pm to 8.30pm). Weekend shifts are also available. Drivers will be responsible for: - completing timely pick up / drop off of passengers - ensuring outstanding...