Helpdesk Administrator

4 weeks ago

StokeonTrent, United Kingdom Bouygues Energies & Services Solutions Full time

Bouygues Energies & Services currently has an exciting opportunity for a Helpdesk Administrator to join our Facilities Management team in Stoke-on-Trent. This is a permanent full-time position working 40 hours per week, Mon-Fri from 08:00 to 17:00.

**The role**:

- Provide a first class Helpdesk service to the National Operations Centre
- Support the Helpdesk Controller by receiving calls, logging on Maximo, allocating tasks to operational staff and reporting back to the end user/customers
- Raising and receipting purchase orders in Maximo
- Support the planned maintenance programme by reviewing the assignment of job tickets
- Supporting the Helpdesk Controller in advising of the Company’s invoicing requirements, taking recovery action as necessary on Maximo and in accordance with standard procedures
- Provide administrative support to the Helpdesk Controller and Facilities Management Team as required, maintaining strict confidentiality at all times
- Working 40 hours per week, Monday to Friday, from 08:00 to 17:00

**The person**:

- Must have experience of providing a high level of customer service, ideally in a similar environment
- Knowledge of Maximo database or similar CAFM system an advantage
- Excellent communication skills, both oral and written with the ability to prioritise workload
- Must have good IT skills (able to use Microsoft Office and management systems)
- Able to work as both part of a team and autonomously

**Our excellent benefits package includes**:

- Generous holiday allowance
- Company share scheme
- 2 paid volunteering days a year
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme

**Why Bouygues E&S Solutions?**

Bouygues Energies & Services Solutions (BYES) is an international business operating in over 25 countries and employing over 13,500 people. The company is part of the Bouygues Group - a global brand employing over 130,000 people in 80 countries within the construction, engineering, civil works, energy services, telecommunications, and media sectors.

In the UK, Bouygues Energies & Services is a leading provider of facilities management (FM), energy services, highways, and complex engineering solutions across the public and private sectors.

We place a strong emphasis on continual development, both professional and interpersonal. Currently over 2% of the Company’s payroll is spent on Learning and Development activities. We have our own international and local training centres, delivering technical and management courses.

**Bouygues Construction UK was awarded the Top Employers United Kingdom and Top Employers Europe certification. We are also proud to have been awarded Investors in People Gold, which demonstrates our commitment to our people.**

**Be Yourself**

Here at Bouygues we value the creativity and innovation that our diverse workforce brings, encouraging people from all backgrounds, particularly those from underrepresented communities to apply. By joining us, you will be inspired to bring your full self to the workplace, speak up and share your unique ideas. You will also have an opportunity to join our employee led diversity & inclusion communities such as WeLink (women network), Encompass (LGBTQ+), Kaleidoscope (BAME), Disability and Wellness peer support network, Parents and Carers network.

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