Association Executive

2 weeks ago


Portsmouth, United Kingdom MCI Group Full time

We are a global engagement and marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

**Job Objective**

Coordinate and assist with the management, administration and delivery of holistic solutions for association customers.

The ideal Association Solutions Executive can support multiple projects, has a strong general administrative background, is passionate about brainstorming and implementing strategies to grow their Association clients, and enjoys working without much direction.

**Main Responsibilities**
- Support us to build engaging experiences for our association customers.
- Supporting the team in developing member retention and growth strategies
- Support members by answering queries around the full product we deliver on behalf of our clients; which includes membership and subscription services, eLearning programs, online communities and events.
- Support us develop the value proposition of our association customers for their members and wider communities.
- Support with the management of the delivery of customer products and services.
- Support all our clients communication touchpoints in liaison with our inhouse creative and communication specialists.
- Strive for excellence in customer service and quality delivery.
- Maintain quality and adherence to processes, identifying and contributing to their improvement.

**Job Requirements**
- Experience working with Associations, not-for-profit and/or government agencies desirable.
- Experience in agile ways of working.
- Strong experience of administrative processes and systems.
- Confident in digital communications.
- Excellent project and time management skills.
- Ability to prioritise high volumes of work.
- Ability to work independently as well as within a team.
- Fun, yet professional attitude.
- Confident communicator.
- Computer literate in Microsoft products specifically TEAMS, Word, Excel and PPT.
- Knowledge of Membership Management Systems.
- Confident with managing data.
- Knowledge of virtual event platforms.
- Ability to work in an agile manner to balance competing priorities.
- Fluent in both written and spoken English.
- Eligible to work in the UK.
- UK and International travel may be required.

MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference


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