Floating Support Officer

4 weeks ago

London, United Kingdom Business Smart Solutions Full time

**What you'll work on**
- Provide an advice and support service to vulnerable clients, focussing on homeless prevention and tenancy sustainment.
- Support the co-ordination of all activities within the Floating Support team effectively and maintain the Council’s standards in relation to customers/internal customers and other stakeholders alike.
- To carry a caseload of customers and lead on on-going support and direction for several the team’s customers through the casework management approach.
- Work with internal and external agencies to ensure clients have access to services which meet as many of their needs as possible.
- Ensure client details are entered onto a case management system timely and accurately, providing information, reports and analysis to the Team Manager, as they may find necessary for the proper management of the service.

**Where you'll work**

This role allows for hybrid working

**A few things to note**
- The rate for this role is £20.46 per hour
- This role is initially for 2 months

**What we're looking for**

**Key skills and experience**:
Experience and good understanding of the issues involved in delivering effective support services to a range of vulnerable people

An understanding of the importance of supportive relationships and fulfilling lives, and especially sustainable work in developing resilience and preventing homelessness

Ability to work independently using own initiative whilst remaining accountable to line management

Experience of providing tenancy support and looking positively for solutions rather than obstacles.

Experience of outreach work amongst vulnerable people and providing outreach work from different premises

Experience of developing and implementing support plans

Ability to deal calmly with vulnerable/angry/distressed clients and assist them to look at a range of options to manage their tenancy successfully.

Excellent communication skills, with an ability to adapt approaches and techniques dependent on the audience.

**Job Types**: Full-time, Temporary contract
Contract length: 3 months

**Salary**: £20.46 per hour

**Benefits**:

- Housing allowance

Schedule:

- Monday to Friday

Application question(s):

- Do you have experience and good understanding of the issues involved in delivering effective support services to a range of vulnerable people?
- Do you have an understanding of the importance of supportive relationships and fulfilling lives, and especially sustainable work in developing resilience and preventing homelessness?
- DO you have experience of providing tenancy support and looking positively for solutions rather than obstacles?
- Do you have experience of outreach work amongst vulnerable people and providing outreach work from different premises?
- Do you have the ability to deal calmly with vulnerable/angry/distressed clients and assist them to look at a range of options to manage their tenancy successfully?

**Experience**:

- Local Government: 1 year (required)

Work Location: One location

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