Practice Administrator

**Shawbury Medical Practice**

**GP Practice Administrator**

Due to retirement within our team, Shawbury Medical Practice is looking for an **Experienced Practice Administrator** to join our team. We are looking for a dynamic, motivated and proactive individual to join our friendly, busy practice.

We are a very supportive team who work together to ensure that our patients receive the best possible care and support, in a small semi-rural surgery on the outskirts of Shrewsbury. We are a full dispensing practice with around 4400 patients. We have seen a significant increase in the number of patient contacts that we are receiving since the outbreak of Covid 19 and we are therefore looking to expand and enhance our very busy team, currently handling Patient Contact and Administrative tasks, across the practice.

No two days are the same and we are looking for a friendly and efficient team player, with good communication skills, patience and enthusiasm, who is looking to progress their career in the non-clinical aspects of General Practice.

Our team is highly motivated, friendly, very experienced and efficient and presently comprises Senior GP Partner, two salaried GPs, three Practice Nurses, Administrative and Dispensary teams and our HCA. The practice is CQC rated Good, with high QOF achievement and very positive patient feedback. We work with EMIS Clinical System, DocMan 10, Accurx and Digital Dictation.

Informal visits and questions are welcomed. Interested applicants are recommended to contact the practice, in the strictest confidence, to discuss details further. The Practice can be contacted via the Practice Manager, Kirsty Arkinstall, at The Practice

**Post Overview**:
The general purpose of the Practice Administrator post, includes, but is not limited to:

- Being a part of the practice team providing patient-centred services for our patients, their families and our community.
- Being a key part of the practice’s Administrative Team - leading on and developing the administrative tasks and responsibilities undertaken within the team
- Working with the Practice Manager and Administrative team to develop this post within the team - with a view to further enhancing our ‘patient experience’; the practice offer/provision; and updating, streamlining and developing current processes and practices.

**Practical Details for the Post**:
Full Time 8.00 to 6.00 (with 1 hour lunch) Monday, Tuesday, Thursday and Friday, 8.00 - 12.30 Wednesday
- 25 days FTE Annual Leave per year + 8 days Statutory Leave Days (pro rata)
- Starting Hourly Rate - will be commensurate with experience
- Contribute to the Administration team’s holiday and sickness cover rota - which will require flexibility in hours/rota pattern across the week.
- Eligible for NHS Pension Scheme

**About You**
- the stamina, confidence and good sense of humour to succeed in working in a very supportive but **very** busy GP Surgery environment
- previous experience in general practice administration including:

- prescriptions administrative processes
- medical records summarising processes
- medical / other coding systems and processes
- EMIS web clinical system
- Other GP administrative processes / duties e.g. Child Immunisations, new registrations, admin of external clinics held within the practice.
- the willingness and drive to develop this post, in partnership with the practice team - including gaining experience and knowledge suitable to the post
- problem solving, proactive approach to the role
- flexible, team working approach
- the ability to work well under pressure as part of a rewarding but highly demanding role
- good organisational skills
- good IT / computer skills
- kind and patient approach with patients, colleagues and visitors

**Main Job Tasks and Responsibilities**

Providing all practice administrative roles to the practice team - including, but not limited to:
**Administration**
- Having a thorough knowledge of all practice procedures
- To work in accordance with written protocols
- Photocopying and general office duties as requested
- Ensuring the office is kept re-stocked with the appropriate forms and equipment, to allow the smooth running of the practice.
- To contribute to cover rota for Administrative Team (holiday / sickness)

**Appointments**
- Dealing with all general enquiries, explain procedures and make new and follow-up appointments for patients.

**Medical records**
- Retrieving and re-file records as required, using our off site storage facility
- Ensuring correspondence, reports, results etc are filed promptly and in the correct electronic records, ensuring that all recent correspondence is available when patients are seen.
- Ensuring records are kept in good repair with all necessary information on the outside cover clearly visible.
- Shredding of confidential patient identifiable waste as per protocol.

**IT**
- Entering patient information on to the computer as required.
- Ensuring that all new patients ar