**Shawbury Medical Practice**

**Dispensary Reception Role**

Are you a looking for an exciting new opportunity?

**About the Practice**

We are a semi-rural Dispensing Practice with a friendly supportive team of Administrators, Practice Nurses, HCAs, GPs, and Dispensers. We achieve high QoF and CQC success, with a focus on patient centred care and providing our ‘family doctor’ service to our whole community.

We are at a point in our development where we need additional Front of House Dispensing support to enable us to continue this quality service but also to enable us to drive developments across the practice.

**Key Points**

**Post Overview And Main Aspects of the Post**

The general purpose of the post, includes, but is not limited to:

- To provide first point of contact for the Dispensary and the Practice
- To work as part of the Dispensary Team to provide full Front of House activities (and Dispensary activities over time) including being a key source of cover for holidays and sickness within the team.
- To offer general assistance to the practice team and project a positive and friendly image to patients and other visitors.
- To be a key point of contact for enquiries from patients, external organisations, third parties etc

Informal visits and questions are welcomed. Interested applicants are recommended to contact the practice, in the strictest confidence, to discuss details further and arrange a practice visit. The Practice can be contacted via the Practice Manager, Kirsty Arkinstall, at the practice

**About You**
- The stamina, patience and good sense of humour to succeed in working in a very supportive but very busy GP Surgery environment
- The ability to work well under pressure as part of a rewarding but highly demanding role
- Experience in patient facing first contact role
- Willingness and drive to develop this new post, in partnership with the practice team - including gaining experience and knowledge suitable to the post
- Problem solving, proactive approach to the role
- Significantly flexible, team working approach
- Good organisational skills
- Kind and patient approach with patients, colleagues and visitors
- Experience of dealing with the public and patients and to handle difficult / challenging situations in calm, measured professional manner
- Able to demonstrate enthusiasm to developing skills
- An understanding, acceptance, and adherence to the need for strict confidentiality
- Ability to use own judgement, resourcefulness and common sense
- Ability to work as part of an integrated multi-skilled team
- Ability to convey information in a clear, concise and warm manner, both written and verbally - being pleasant and articulate
- Able to work under pressure
- Able to work both quickly and accurately
- Able to work in a changing environment
- Able to undertake varied numerical and recording tasks accurately
- Ability to make decisions relating to non-routine enquiries and issues

**Qualifications**

**Essential**
- GCSE grade A to C in English and Maths or or equivalent Key Skills qualifications
- Good IT / computer skills including the use of MS Office and Outlook
- Experience of using EMIS Clinical System

**Practical Details for the Post**:

- Full Time 8.00 to 6.00 (with 1 hour lunch Monday, Tuesday, Thursday and Friday, 8.00 - 12.30 Wednesday
- 25 days FTE Annual Leave per year + 8 days Statutory Leave Days (pro rata)
- Starting Hourly Rate - will be commensurate with experience
- Make significant contribution to the team’s sickness and holiday cover rota - which will require flexibility in hours/rota pattern across the week.
- Eligible for NHS Pension Scheme

**All Staff work to the following -**

**Confidentiality**:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

**Health & Safety**:
The post-holder will promote and maintain their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaki