Area Manager

4 weeks ago

Hertfordshire, United Kingdom Reed Hospitality Full time

**Area Manager**
- Hertfordshire
- Full UK Driving Licence
- £35.17 per hour Umbrella

Reporting to the Regional Director and a key member of the Regional Management Team, the Area Manager is responsible for the day-to-day operational requirements of a defined area. The Area Manager will provide inspired leadership of the area enabling agreedaims and objectives to be achieved, whilst ensuring that the services delivered meet the needs and requirements of customers.

The Area Manager will deliver effective and efficient services including:

- Management of a multi skilled trade based resource.
- Financial and budgetary management.
- Performance management of resource and operational functions.
- Managing Risk, financial compliance and health and safety.

Key Accountabilities
- Develop knowledge of company and group IT operating systems
- Gain knowledge of all internal operating policies and procedures
- Build effective relationships with key stakeholders both internal and external
- Gain knowledge of team attributes in terms of skill sets and capabilities
- Responsibility for the effective management of all area repair and maintenance requirements inclusive of day to day repairs, voids, complaint management and disrepair cases
- Ensure that staff have a clear understanding of their role, responsibilities and performance levels required, both personal and team.
- Provide or make arrangements for, the provision of technical and other specialist training, support and expertise to ensure team members are adequately trained for their role
- To ensure that all compliance requirements associated with the delivery of repair and maintenance services are met and recorded
- Ensure that agreed company, team and individual area performance targets are met across all operational and financial measures
- To ensure that services delivered exceed customer needs, requirements and expectations by developing a culture which continually improves the customer experience
- To attend and contribute ideas and initiatives at regional operations meetings, to assist in ensuring that repair and maintenance services provided continually improve, maintaining any company competitive advantage held
- Responsibility and accountability for the effective management of area budgets which deliver annual efficiencies.
- To act in accordance with the Group’s financial policies, procedures and standing orders
- To develop and maintain an area portfolio which enables the effective performance management of team resource, contractors and assets held
- Ensure that all team members and contractors observe and work within the Group’s health and safety management system and all relevant good practice guides and legislation
- Conduct annual appraisals with all team members, agreeing objectives and targets

Experience
- Be a proven confident, astute leader with experience of leading and managing multi-disciplined teams within a commercial business environment
- Display excellent communication and negotiation skills coupled with an aptitude for leadership, delegation and people management
- Have extensive knowledge and experience of working within a social housing environment delivering repair, maintenance and construction services
- Be able to analyse statistical data to inform decision-making, problem solving and prioritisation of available resources
- Working Knowledge of the SFG20 service model
- Proven experience of PFI Facilities management
- Ability to produce property 5 and 10 year lifecycle

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