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Receptionist

1 month ago

Conwy, United Kingdom Adventure Parc Snowdonia Full time

**Adventure Parc Snowdonia**

Exciting opportunity to work with the new management company at Adventure Parc Snowdonia and Hilton Garden Inn Snowdonia. Offering great perks, development and an all round great place to work.

We launched our world-first inland surf lagoon - Surf Snowdonia - in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2021, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

We are now looking for **Receptionists** who shares our passion for adventure, hospitality and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

**Job Purpose**

Customers are always at the heart of everything that we do, which is why we need the best, always leading by example and showcasing exceptional customer service. We want people, people. You have got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.

The role will involve working in a dynamic environment, you will be responsible for the customers journey ensuring that all customers receive an outstanding experience and an exceptional level of customer service.

**Main Duties and Responsibilities**
- Deliver an exceptional customer service experience
- Maintain great communication with other departments
- Make sure the phones are answered promptly
- Dealing with a huge and varied range of customer enquiries
- Forwarding customers to the correct department via the switchboard
- Identifying and booking customers onto the correct wave for their skill/experience level
- Upselling other products and offers when applicable
- Taking payments on the PDQ machines and cash handling. Cashing up at the end of the day
- Updating customer records
- General admin/office assistance when required
- Occasional retail support

**Key Skills / Experience Requirements**
- Solid experience in a customer facing role
- Ambitious, determined, self-motivated with a can-do attitude
- Energetic personality with strong communication skills
- Ability to think on your feet in a fast-paced environment
- Friendly, polite and a team player
- Not afraid to ask questions
- Flexibility to work a range of shifts between 7:30am and 9pm over 7 days per week
- Surf knowledge or interest - Desirable
- Welsh Speaker - Desirable

**‘What’s in it for me?’ I hear you ask**
- Regular staff surf sessions
- Store discounts
- Activity access as well as family and friends discounts
- Health Assured Employee Assistance Programme
- Fun and friendly environment
- FFIT Conwy corporate discount

**Additional Information**

**Job Types**: Full-time, Part-time, Fixed term
Contract length: 7 months

**Salary**: From £10.00 per hour

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Weekend availability

Work Location: One location

Expected start date: 01/03/2023

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