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Medical Receptionist

3 months ago

Conwy, United Kingdom Penrhyn Bay & Deganwy Medical Centre Full time

Job summary

Penrhyn Bay Medical Centre is a warm and friendly practice serving a population of 6000 patients. We require a practice receptionist to join our team to maintain high standards of patient care as well as carry out administrative tasks. Excellent interpersonal and communication skills and IT literacy are essential for this post, as are patient service skills. The successful candidate will enjoy working as part of a dedicated team, with the added satisfaction of working for an organisation committed to the care and well being of others.

Some flexibility will be required including cover when other members of the team are on holiday. Previous experience in a GP surgery and a working knowledge of EMIS web are also desirable.

The role is demanding with plenty of scope for skill development

Main duties of the job

Able to deal with the day today running of the reception area, such as dealing with prescriptions, booking appointments, dealing with queries and scanning/coding clinical letters when required. Experience of working in primary care would be preferred but not essential as training would be given.

About us

Penrhyn Bay Medical Centre is a friendly practice serving a population of 6000 patients. We have a branch site situated in Deganwy. We have a team of 2 GPs, 3 Advanced Nurse Practitioners, 2 Practice Nurses, a Health Care assistant and 5 Receptionists.

We all work as a team and help each other. We have a very friendly atmosphere in the workplace whilst maintaining high standards of professionalism. Automatic enrollment into the NHS Pension Scheme available.

Job description

Job responsibilities

Arrive, amend and cancel patient appointments in line with practice appointments procedures Answering telephone calls, taking messages, ensuring all are actioned / redirected / documented

Produce repeat prescriptions according to practice procedures and ensure timely completion of the scripts for the clinicians on a daily basis.

Responding to requests or queries for support as they arise in an appropriate and timely manner

Registration of new patients.

Fax/photocopying

Ensure up-to-date maintenance of computerised and manual filing systems

Amalgamation of new patient records

Tasks,Answer desk /phone

Deducting patients

Workflow, Emails - action/distribute

Filing/New patients notes/Summarising

GP 2 GP

Opening & Closing surgery

Post - open / sort

Raise blood forms

Be able to cover all reception positions as necessary

Process appointment requests for today/future appointments from patients by telephone via AskmyGP.

Have working knowledge of telephone system

Team work

Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths

Desirable

Amspar Level 3

Experience

Essential

Experience of working within a primary care setting or healthcare setting. Experience of dealing with highly confidential matters

Desirable

1 Year experience in Primary Care 1 Year experience of working in a GP Practice