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Receptionist and Administrator

4 months ago

Exeter, United Kingdom Westbank Full time

**Receptionist & Office Administrator**

**Rate of pay**:£11,856.00 pro rata (£18,278.00 FTE)

**Hours per week**:24 (Mon & Thurs-Fri: 08.30 - 17.00)

**Location**: Westbank, Exminster

**Contract**:Permanent

**About the role**:
**We are looking to recruit a confident, approachable and welcoming receptionist, who is passionate about providing a first-class front of house service. You will become a proactive member of our reception team by managing the front desk and being the first point of contact for all visitors to our charity. You will also perform a variety of administration tasks, assisting many departments within Westbank.**

**As a Receptionist & Office Administrator**
- You will provide a professional, welcoming front of house service by managing the front desk and welcoming visitors to our centre;
- You will perform a variety of administrative and support tasks for different departments throughout Westbank;
- You will deal with emergencies in a timely, calm and effective manner, signposting queries and visitors onto the relevant people/departments;
- You will contribute to the development of the Reception service with ideas and innovations;
**What we offer**:
**- A generous allowance of 25 days of annual leave a year (pro rata), plus bank holidays;**

**- Sick pay following successful completion of probation period;**

**- Inclusion in a friendly and professional team who prides itself in supporting the needs of unpaid carers around Devon;**

**- Discounts for our on-site Kidzone (After School & Holiday Clubs and Pre-School);**

**- Free use of our on-site, fully equipped gym, with free on-site parking;**
- Cycle to work scheme;
- Access to a 24/7 confidential advice line for staff including advice on everyday matters, debt and financial advice, legal and tax advice as well as family care advice.

**What we are looking for**:

- Experience of working in a customer services setting;
- Flexible and willing to support colleagues as needed;
- Ability to establish good working relationships with customers and colleagues;
- Professional manner with the ability to work under own initiative and respond quickly to changing situations;
- Ability to manage oral and written negotiations sensitively;
- Experience of providing a front of house service in a pervious reception role.

**To apply**

To help us better evaluate your suitability for the role, please submit an up-to-date CV.

**About Westbank**:
Westbank is an award-winning, Devon-based registered charity established in 1986 and became a company limited by guarantee in 2007. The organisation was originally set up to provide practical and emotional support to people in the villages along with west bank of the River Exe. The organisation now works with communities and individuals across Devon.

Westbank provides many varied services to individuals across Devon, including Volunteering & Community Support Services, Gym & Fitness, Kidzone, Hospitality & Conferencing Services and Day Centre Services. We also deliver a Diabetes Prevention Programme and Devon Carers, providing support to over 22,000 unpaid carers of all ages.

**Job Types**: Part-time, Permanent
Part-time hours: 24 per week

**Salary**: £15,236.40-£23,117.17 per year

**Benefits**:

- Childcare
- Cycle to work scheme
- Employee discount
- Free parking
- Gym membership
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Weekend availability

Ability to commute/relocate:

- Exeter: reliably commute or plan to relocate before starting work (required)

Work Location: One location