Customer Service Apprentice

2 months ago

Exeter, United Kingdom Exeter College ApprenticeshipsThe Exeter Full time

**Key responsibilities**:

- Deliver excellent customer service, through telephony, and written communication following, Consumer Duty principles to ensure we our customers outcome and expectations in mind.
- Be strongly aware of how excellent service builds our relationships and helps deliver our growth strategies.
- Be competent to undertake policy reviews, clarification of terms and conditions policy, retention activities, recognising vulnerable customers and ensure we deliver the correct outcomes.
- To maintain a collaborative working relationship with all areas of the business so that we provide a joined-up seamless service to our customers.
- Undertake regulatory training to develop skills, ownership of personal development and keep knowledge relevant and up to date.
- Identify and recommend opportunities for process and customer journey improvements and work with others to deliver solutions through a ‘Thinking’ mindset and methodology encouraging this across the team.
- To be trained to complete back-office tasks and be accountable within the customer services department to support demand from our customers.
- Adapting their style for both our members and supporting intermediaries in line with our core brand values and behaviours to the benefit of our customers.
- To manage all medical evidence supplier communications with regards to the new business pipeline and provide administrative support to the underwriting team.
- To collaborate with all Customer Service and Distribution teams and our third-party suppliers to provide a joined-up seamless service to our Intermediary partners.

**Other responsibilities.**

Adhere to the Financial Conduct Authority Individual Conduct Rules, and The Exeter’s Expectations Throughout the duration of your apprenticeship, you will be provided with a fixed term contract. You will also be fully office based. Once you have completed and passed your apprenticeship and providing you meet The Exeter’s probation criteria, you will be offered a full-time position in our Customer Service team where you will be able change from fully office based to hybrid working should you wish too.

**Benefits of working for The Exeter**:

- 27days' holiday plus 8 Bank/Public Holidays.
- 1 day off for your Birthday. - Annual Company Bonus (T&Cs apply).
- Perkbox - provide discounts and free perks.
- Cycle to Work Scheme
- Employee assistance programme

**List of Duties**
- Scanning
- Sorting of post
- Packing of documents.
- Answering inbound and making outbound calls to all customers.
- Reception duties.
- Processing back-office customer requests

Hours: 35.00 per week

About the employer:
The Exeter is a mutual insurance company that sells health, income protection, and life insurance within the UK financial services industry. Over the years, we’ve won lots of awards for our customer service and products and have a long history of supporting people if they become ill or cannot work. In fact, our roots can be traced back to 1888. Being a mutual means that we are owned by our customers (who we like to call our members) rather than shareholders. This allows us to invest our profits back into our business to benefit them, their financial advisers, and our colleagues.

Requirements and Prospects:

- Have good listening skills and be able to provide understandable responses to customers with attention to detail.
- Have excellent organisation and prioritisation skills.
- Have effective communication skills, both oral and written, enabling you to manage difficult situations.
- Computer literature and familiar with Microsoft office, including Outlook, Word, and Excel
- Be enthusiastic and motivated to do an excellent job.
- Be a good relationship builder with a high sense of customer service.
- Be flexible in the face of change and seek to promote and incorporate change.
- Be collaborative in their approach.
- Can put themselves in other people’s shoes and appreciate the value that everyone brings.
- Be open-minded and respectful of others.
- Always looking to grow, learn and develop.

With the right attitude, behaviours, and the time to develop, this role could lead to a claim’s assessor or Underwriter.

Training Provided:
Additional Information:
6 GCSEs grade 4 / C (or equivalent) and above.

  • Guest Service Apprentice

    3 months ago

    Exeter, United Kingdom The Devon Hotel Full time

    **Deadline to apply: 30/6/24** As a Hospitality Team Member Apprentice, you will learn to recognise customer needs and understand how to match them to products and services, whilst also learning about the hospitality business. The apprenticeship programme takes between 12 - 18 months, during which time you will earn whilst you learn. You will work alongside...

  • Ict Service Delivery Apprentice

    3 months ago

    Exeter, United Kingdom Exeter College ApprenticeshipsDevon & Somerset Fire and Rescue Service Full time

    An opportunity has arisen for an enthusiastic individual who can offer excellent customer service and ICT support to employees to join our ICT team. A sound knowledge of IT is necessary as is an eagerness to take your technology skills to the next level. Primarily based on the ICT Service Desk, you will also have the opportunity to work across three other...

  • Administrator Apprentice

    3 months ago

    Exeter, United Kingdom After Sales & Service Full time

    Are you looking to receive practical training to go alongside a Business Administration Apprenticeship? Do you want to join a leading manufacturer and learn on the job? We are looking for Apprentices to join our team in a variety of locations whilst studying for their apprenticeship in Business Administration. You will join us for three years to learn the...

  • Finance Apprentice

    3 months ago

    Exeter, United Kingdom South Western Ambulance Service NHS Foundation Trust Full time

    We are recruiting a Finance Apprentice to provide support to the Finance department, working closely with the members of the department to ensure that the team provide a high level of financial support and performance management to the Trust. The Apprentice will assist with the preparation of monthly accounts within set procedures generating timely and...

  • Finance Apprentice

    3 months ago

    Exeter, United Kingdom South Western Ambulance Service NHS Foundation Trust Full time

    We are recruiting a Finance Apprentice to provide support to the Finance department, working closely with the members of the department to ensure that the team provide a high level of financial support and performance management to the Trust. The Apprentice will assist with the preparation of monthly accounts within set procedures generating timely and...

  • Housekeeper - Apprentice

    2 months ago

    Exeter, United Kingdom The Devon Hotel Full time

    **Deadline to apply: 30/6/24** As a Housekeeping Team Member Apprentice, you will learn to recognise customer needs and understand how to match them to products and services, whilst also learning about the hospitality business. The apprenticeship programme takes between 12 - 18 months, during which time you will earn whilst you learn. You will work...

  • Hospitality Apprentice

    3 months ago

    Exeter, United Kingdom The Devon Hotel Full time

    **Deadline to apply: 1/3/24** As a Hospitality Team Member Apprentice, you will learn to recognise customer needs and understand how to match them to products and services, whilst also learning about the hospitality business. The apprenticeship programme takes between 12 - 18 months, during which time you will earn whilst you learn. You will work alongside...

  • Apprentice Freight Forwarder

    2 months ago

    Exeter, United Kingdom Seetec Full time

    Geodis are looking for a Freight Forwarding Apprentice to work in the Operations team based at the Exeter office. The Apprentice Freight Forwarder will be responsible for the delivery of an effective and efficient service to the business and to the Operations Department. **Key Responsibilities**: Working as part of the Operations team based in the Exeter...

  • Yard Customer Service

    3 months ago

    Exeter, United Kingdom Travis Perkins plc group Full time

    Travis Perkins. You’re probably thinking of bricks, blocks, timber and tools. I certainly did before I started working here, but there is so much more to this business than that. Industry leading apprenticeship schemes, career development opportunities, bonus earning potential, retail discounts, gym memberships - the list goes on! My name is Charlotte, and...

  • Office Assistant Administration Apprentice

    2 months ago

    Exeter, United Kingdom Trans Plant Mastertrain Full time

    Working for J & R Food Service Ltd means working for a small family run business, Due to the continued growth of J&R Food Service Ltd we now have the exciting opportunity to recruit an additional member of staff to our Accounts Team. **What will the apprentice be doing?** - General Administration. - Credit Control - Petty cash management **What training...

  • Hotel Receptionist

    3 months ago

    Exeter, United Kingdom The Devon Hotel Full time

    **Deadline to apply: 30/6/24** As a Hotel Reception Apprentice, you will learn to recognise customer needs and understand how to match them to products and services, whilst also learning about the hospitality business. The apprenticeship programme takes between 12 - 18 months, during which time you will earn whilst you learn. You will work alongside the...

  • Apprentice - Finance

    4 months ago

    Exeter, United Kingdom Devon Partnership NHS Trust Full time

    Job Purpose This job description describes the role that an apprentice will be working towards during the training period. Supervision and support (direct and indirect) will be provided or available to you during all tasks, with progression being dependant on the completion of set objectives. This will enable the apprentice to work within the organisation to...

  • HR Apprentice

    2 months ago

    Exeter, United Kingdom Exeter College ApprenticeshipsDevon Wildlife Trust Full time

    Are you interested in developing a career in Human Resources?Do you enjoy working with a wide range of people?Would you like to use your administrative skills to make a difference to wildlife in Devon? We are looking for either a HR Apprentice or HR Assistant to support the day to day administration of our busy HR and Central Services Team at Devon Wildlife...

  • Asset Apprentice

    2 months ago

    Exeter, United Kingdom Hawk 3 Talent Solutions Full time

    **ASSET APPRENTICE / EXETER - HYBRID WORKING OPTIONS AVAILABLE** **Location**: Exeter, EX5 / Hybrid **Hours**: Monday to Thursday 08:00am - 16:30pm & Friday 08:00am - 16:00pm **Salay**: Competitive salary, dependent on experience Hawk 3 Talent Solutions, operating as an employment business, are currently recruiting for an Asset Administrator Apprentice...

  • Apprentice

    3 months ago

    Exeter, United Kingdom Spring Nurseries Full time

    **Early Years Apprentice** **Salary**:£13,348.61 per annum*** **Location**:Exeter **Contract/Hours**:Fixed Term/Full Time (18 months) - 40 hours per week **Benefits**: - 25 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave - Gain professional qualifications and excellent...

  • Asset Apprentice

    2 months ago

    Exeter, United Kingdom STILL MATERIALS HANDLING LIMITED Full time

    **Job Title**: Asset Apprentice **Location**:Exeter **Salary**: Competitive** **Job type**:Full Time - Permanent STILL Materials Handling Ltd offers a range of challenging careers across the UK and we are keen to talk to you about the direction in which you would like your career to go. We are currently looking for an Asset Apprentice to join our team...

  • Apprentice Retail Sales Advisor

    4 weeks ago

    EXETER, United Kingdom SUPERDRUG Full time

    UNITS 11 GUILDHALL DEVELOPMENT, EXETER, DEVON EX4 3HJ Why Superdrug? Passionate about beauty and health? Love talking to customers? If you're ready to roll up your sleeves and get stuck in, you'll have a great time at Superdrug working as an Apprentice Sales Adviser. Working in one of our stores is fun and no two days are the same. Hard work, yes, but...

  • Apprentice Business and Client Support

    3 months ago

    Exeter, United Kingdom The Focus Training Group Full time

    **Business and Client Support Apprentice with THIRSTY WORK LTD** Working week Monday - Friday - 9am - 5pm (30 minutes unpaid lunch break), Working hours will be confirmed at interview. Total hours per week: 40 Apprenticeship level Advanced Level 3 (A level) **What will the apprentice be doing?** This new role will be varying and demanding, and the main...

  • Apprentice Business and Client Support

    3 months ago

    Exeter, United Kingdom The Focus Training Group Full time

    **Business and Client Support Apprentice with THIRSTY WORK LTD** Working week Monday - Friday - 9am - 5pm (30 minutes unpaid lunch break), Working hours will be confirmed at interview. Total hours per week: 40 Apprenticeship level Advanced Level 3 (A level) **What will the apprentice be doing?** This new role will be varying and demanding, and the main...

  • Business Admin Apprentice

    3 months ago

    Exeter, United Kingdom Next Level Training Full time

    **Business Administration Apprentice** As a Business Administration Apprentice, you’ll play a pivotal role in ensuring the smooth operation of daily business activities. This apprenticeship provides a solid foundation for understanding organizational processes and contributing to their efficiency. **Responsibilities**: - **Office Support**: Provide...