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Apprentice Customer Support with Mayflowerstone Ltd
3 weeks ago
**Working week**
- Monday to Friday 8.00am to 4.30pm with a half-hour unpaid lunch break. Total hours per week: 40
**What you will do in your working day**
This new apprenticeship will be varied and will cover most aspects of office administration and customer service support tasks and include the processing of client and customer information, regular use of telephone system to liaise with customers and suppliers.
Tasks will include:
- Communicating efficiently with customers/clients regarding order progression and scheduling, and production of business documents
- Working alongside the Sales team and offering quotes for work and updating files as required
- Placing orders with suppliers and scheduling the deliveries
- Entering sales orders on the IT system (when trained)
- Liaising with other departments to ensure deliveries are met and customers are kept informed
- Assisting in resolving customer queries
- Maintaining a welcoming reception area and meeting and greeting clients
**The training you will be getting**
- Full Customer Service Level 2 qualification
- On-the-job training to support job role
- Off-the-job training (plus College attendance) to support qualification requirements
- Employer to offer dedicated training time to support off-the-job training requirements
- Functional Skills support - (maths/English) - if required
**What to expect at the end of your apprenticeship**
- Upon successful completion of this Apprenticeship, there will be the opportunity to work towards the Level 3 Business Administration qualification.
**Requirements and prospectsDesired skills and personal qualities**
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience
**Qualifications**
GCSE or equivalent English (Grade A*/9 - C/4) Desired
GCSE or equivalent Maths (Grade A*/9 - C/4) Desired
**Things to consider**
Please consider how you will travel to this location for work each day, as it is not on a direct bus route.
**About the employer**
Mayflowerstone are a well-established employee-owned business and are one of the largest trade fabricators of natural stone, quartz and corian worktops in the south west. The company are working from a purpose-built manufacturing and showroom facility on an industrial site. We are looking to train someone who will hopefully then continue to develop and progress their career at mayflowerstone.
**Employer**
MAYFLOWERSTONE LTD
**Address**
15 Darklake View
Estover
Plymouth
PL6 7TL
**Training provider**
FOCUS TRAINING (SW) LIMITED
**Adjustments for experience**
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
**Apprenticeship standard**
Customer service practitioner
Level 2 (GCSE)
**Demonstrating experience**
You should be prepared to show your competence, and evidence of relevant qualifications
**Before you apply**
**Job Types**: Full-time, Apprenticeship
**Salary**: £13,312.00 per year
Schedule:
- Monday to Friday
Work Location: In person
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Plymouth, Plymouth, United Kingdom The Focus Training Group Full timeWorking week Monday to Friday 8.00am to 4.30pm with a halfhour unpaid lunch breakTotal hours per week:40What you will do in your working dayThis new apprenticeship will be varied and will cover most aspects of office administration and customer service support tasks and include the processing of client and customer information, regular use of telephone...
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