Wedding Operations Coordinator

5 days ago

Cheltenham, United Kingdom Caviar & Chips Full time

**Caviar & Chips - Award-Winning Catering**

Caviar & Chips was established in 2017 by co-founders Jonathan Carter-Morris and Marc Hornby aiming to build a bespoke hospitality company that is a great place to work.

Our purpose is to create unforgettable moments and memories and we’re guided by four principle values of; being client-led, working collaboratively, being positive and creative.

Four years on we're one of the fastest growing start-ups in hospitality. Our group comprises a 16th century pub, an 18th century boutique wedding venue, a unique residency on a private estate and being preferred supplier at over 20 venues in the UK.

Caviar & Chips works with over 80 venues around the UK with a focus on wedding catering. We’ve won Best Wedding Caterer in the West Midlands two years running and are looking forward to hosting hundreds of weddings over the next couple of years.

Everything we do is led by our clients and we aim to create a great place to work for our teams. We cater for weddings and events across the country and find ourselves in stunning locations from woodlands, yurts and tipis, to stately homes, country houses and unique spaces. Throughout the last 12 months we have worked tirelessly to look after our team retaining and supporting everyone through COVID and we are now looking to grow our team to deliver yet more brilliant events.

Our journey has just begun and we're ambitious to do so much more. We're looking for exceptional people to join our team and help us be even better. If we sound like the kind of place where you can bring your skills and experience and grow with us then we would love to hear from you.

**The Role**

Reporting to the Operations Manager our Operations Co-ordinators plays a pivotal part in the success of the business. You’ll share our values, and demonstrate them through your behaviours and decision making, as well as being an ambassador for the business. You’ll be responsible for the day to day operational running of Caviar & Chips, managing and leading the team and ensuring excellent service to clients and guests. You will look for opportunities to continuously improve how we deliver our service and guest experience in a profitable way. You'll be planning ahead and foreseeing challenges so that we're always ready. The role is flexible and dynamic, based in the West Midlands you’ll be working across a range of locations as required.

**Responsibilities**

**Client and partners**
- Communicate with clients in a proactive way to reassure and give confidence in their experience while keeping your colleagues informed and well briefed
- Support our clients from initial enquiry all the way through to feedback post-event ensuring they have an exceptional experience at every stage
- Deliver prospective client menu tastings as outlined in our menu tasting process to secure new business
- Flex operational delivery to meet client needs whilst remaining profitable
- Ensure that the client’s brief is delivered in a way that exceeds expectations
- Use innovative ways to exceed client expectations and seek ways to delight our guests
- Lead the host team through service, liaising with chefs during service to ensure every plate leaves the kitchen picture perfect in a timely manner
- Ensure any queries or concerns are solved swiftly with clients feeling fully satisfied
- Build lasting and strong relationships with venue partners and other event suppliers.
**Team**:

- Live and breathe company values and model leadership behaviour to create a positive working environment
- Lead the host team to deliver memorable events and efficient service, from event setup, during the event, and clear down
- Work with the Operations Manager to inspire, develop and lead the host team, to support in ensuring great retention.
- Work collaboratively with all teams and functions within Caviar & Chips, with partners and fellow suppliers
- Proactively manage the host team, with responsibility for recruitment, supporting, training and people development to deliver a positive, efficient and high quality service
- Create a high performance culture through regular one to ones and coaching, ensuring team understand their goals, organisational culture and company values
- Deliver training sessions for new team members and special events for both kitchen and host teams
- Celebrate successes, share wins and achievements and look for ways to showcase the work that we do with comms and marketing
**Business**
- Support the Operations Manager in their day to day tasks
- Draft proposals for guests in line with costing guidelines
- Ensure all events are complaint in Health & Safety Procedures
- Seek to maximise revenue opportunities through analysing sales figures and effective forecasting with the Operations Manager, and ways to maximise profit
- Support the Operations Manager in logistics reviews and planning
**Personal Attributes**
- Live and breathe company values to create a positive working environm

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