Harvey Nichols London

1 week ago

London, United Kingdom La Prairie Group Full time

We are currently recruiting for a **Full-Time Mandarin Speaking Beauty Consultant **to join the team on our counter in** Harvey Nichols, London.** The purpose of this role is to create the most delightful and distinctive experiences for our discerning clients as well as being a role-models for La Prairie, they embody our core values: passion, excellence, care and entrepreneurship.

**The Key Responsibilities for this role include, but are not limited to the following**:

- Inspire our client through luxurious storytelling based on a deep knowledge of our Brand, its heritage and origins, as well as our collections and iconic products

Proactively seek knowledge of La Prairie's art collaborations by studying the training material provided and visiting the La Prairie homepage regularly

**CLIENTELE**
- Collect quality client data adhering to GDPR regulation
- Ensure the implementation and luxury execution of all the La Prairie CRM programmes
- Build long-term relationships with clients, based on continued trust and satisfaction, that will in turn generate substantial brand loyalty and sales (attract, convert, develop & retain)
- Ensure that every client that enters our boutiques, whether customer or prospect, current or new, will be viewed as our most precious asset and will be treated accordingly
- Collect quantitative and qualitative data on both clients and aspirers (prospects) using our CRM tools
- Understand and implement La Prairie CRM programmes while adhering to our luxury execution principles

**PROFESSIONALISM**
- Respect the La Prairie Beauty Advisor Collection and Grooming guidelines
- Maintain a clean and immaculate counter
- Ensure that all testers are clean and functional
- Ensure the product and tester display are based on La Prairie’s Visual Merchandising guidelines

**PROFESSIONAL RELATIONS**
- Build professional relationships with counter managers, department managers (where applicable) and with colleagues and team

**BUSINESS SKILLS**
- Understand and monitor the performance of individual KPIs as well as those of the counter (both qualitative and quantitative KPIs)
- Effective time-management to ensure the delivery of orders/inventories, reporting, hygiene standards, preparation of event or facial room, booking AOP / AOB or Complexion appointments, client follow-up

**SELLING SKILLS**
- Serve every client by following all the Art of Service steps
- Ensure that Art of Perfection is offered to every client when on counter, and convert an AOP to purchase
- Elevate the client experience by using the La Prairie CRM tool throughout the entire consultation
- Organize and effectively support any in-store retail events
- Promote our brand and its purpose. Our _Swissness_, our exceptional quality, craftmanship and longevity
- Participate in all the training modules of our Retail Academy linked to the Beauty Advisors development path as guided by the Training Manager
- Participate in regular coaching sessions with Retail Coach or Education Manager

**Applicants for this position must be able to demonstrate the following skills and experience**:

- Extensive experience in the cosmetic environment
- Excellent verbal communication
- Entrepreneurship
- High energy level and positive outlook
- Emotionally intelligent
- Maintaining confidence, empathy and positive energy even in challenging situations
- Friendly and professional presence
- Self-driven, curious and ready to continuously learn and improve

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