Contact Centre Team Leader

1 month ago

Newcastle upon Tyne, United Kingdom Leeds Building Society Full time

Branch/Department:

- Contact Centre**Location**:

- Cobalt OfficeContract Type:

- Permanent**Salary**:

- circa £28.000Vacancy Working Pattern:

- Monday - Friday 08:00 - 18:00 Saturdays 09:00 - 17:00 on a rota basisHours per week:

- 35

**_We're looking for an experienced Customer Service Team Leader with strong Contact Centre experience within a people management role. This is a rare opportunity to join our Award Winning and Accredited Contact._**

**Location: Cobalt Office**

**Hours**:Our Contact Centre is open Monday to Friday 8am-6pm and Saturdays 9am-5pm. You will work 35 hours per week on a rotational shift pattern.

**Flexible working**:We offer Hybrid flexible working with our combination of office and home working.

**Contact Centre Culture**

Our contact centre culture could be described as a ‘work family'. We are committed and work tirelessly to support and develop our colleagues so they can efficiently deliver an excellent customer experience to our savings and mortgage members. We appreciate the value each person brings to the Society's success and to making our contact centre a great place to work. We are resilient, able to adapt to the changing needs of our members and our business which is critical to our strong and secure Society. We focus on what matters and take action to do what is right for our members, colleagues and the Society.

In our contact centre we treat one another like family, with respect, care and a good measure of laughter, having the right conversations and supporting one another to perform at our best. Nothing and no one is just a number, so if this sounds like a team you want to be part of and somewhere you could add value and flourish then let's talk..

**You'll Definitely Have**
- People management experience in a fast paced, vibrant Contact Centre environment
- An inspirational and supportive management style motivating colleagues to be the best they can
- A passion for customer service demonstrated through your previous achievements
- The ability to deliver KPIs and SLAs within a challenging environment
- Creativity and generate ideas for both new and existing ways of working
- A drive to deliver improvement through analysing and implementing change
- Brilliant organisation and communication skills
- High personal and professional standards

**Why is Leeds Building Society a great place to work?**

We're a mutual not a bank, which means we're owned by our members and are run exclusively in their best interests. In fact, our business is built on the idea of people helping people, whether that's saving for the future or buying their own home for generations to come.

We're proud to be the first financial services organisation to be awarded Leaders in Diversity. We don't believe in a ‘one size fits all' approach when it comes to working here so we provide a flexible inclusive working environment that suits all colleagues. We're a Sunday Times Best Company to work for, which reflects our commitment to support our colleagues with the environment, tools and training they need to be able to excel in their careers.

We're committed to doing what's right for our members, colleagues and communities. We were the first national high-street financial institution to be awarded the Fair Tax Mark, we buy 100% renewable electricity for all our sites and have a charity partnership with Dementia UK. In addition every colleague has 14 hours volunteering each year. Our culture and colleagues are at the heart of everything we do.

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