Senior Service Designer

1 month ago

London, United Kingdom Department for Business, Energy & Industrial Strategy Full time

**Details**:
**Reference number**:

- 289368**Salary**:

- £37,470 - £47,400- National: £37,470 - £39,200 London: £45,400 - £47,400 This vacancy is being offered on the DDaT Pay Framework (see Further information for more details)**Job grade**:

- Senior Executive Officer**Contract type**:

- Permanent**Business area**:

- BEIS - Corporate Services - Corporate Services - Digital Directorate**Type of role**:

- Digital
- Information Technology**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birmingham, Cardiff, Darlington, Edinburgh, London, SalfordAbout the job

**Job summary**:
**Our Mission**

At BEIS, we are leading the UK’s recovery from coronavirus and are building a stronger, greener country. Our varied work makes a real difference to people across the UK and internationally. This is a fantastic opportunity to become part of the BEIS team and our exciting mission

We lead on the UK’s commitments to tackle climate change and drive green economic growth. We support businesses to create jobs and increase opportunity in regions across the UK. We also encourage investment and innovation to make the UK a science superpower producing research that will improve lives.

**Our Inclusive Environment**

We are building an inclusive culture to make BEIS a brilliant place to work where our people feel valued, have a voice and can be their authentic selves. We value difference and diversity, not only because we believe it is the right thing to do, but because it will help us be more innovative and make better decisions.

We offer first-class flexible working benefits, excellent employee well-being support and a great pension. We are fortunate to have a range of excellent staff networks and are proud to be a Disability Confident Leader employer. We will support talented people from all backgrounds to build a career and thrive.

**Job description**:
**Our Team**

As a core part of BEIS Digital you will be part of a multi-disciplinary delivery and advisory team. You will get the opportunity to work with fellow user centred design professions including service designers, content designers and user researchers. You’ll also work with other specialists such as product managers, business analysts and software developers. You will be part of a team that works very collaboratively and is a leading example of how a user-centred approach can add value and drive efficiency in government. In addition to frequent learning opportunities and flexible working, the opportunity to work very closely with other disciplines will give you an amazing opportunity to learn how each specialism adds value to a service.**The Role**

As a Senior Service Designer within BEIS Digital, you’ll support internal teams across BEIS to ensure that their service is user-centred. Your role will be to design accessible services that reduce friction and complexity across the whole service. You will work with senior stakeholders and customers to develop design concepts and support them by finding solutions to complex problems. As a Senior Service Designer you will also work with the Lead Service Designer to set direction and embed good practice within the team.
- Your experience in having delivered agile services means that you understand how to support your team in prioritising work, so that you can quickly iterate.
- You'll also be a mentor for junior members of the User Centred Design team and help build the service design community in the department.
- You'll be able to work with mínimal support and supervision.**Person specification**:

- As a Senior Service Designer within Digital, you will- Carry out user research and analytics to understand users' needs, identify service failures and test different designs
- Identify opportunities for cost reduction and improvement within an existing service
- Select and use appropriate design tools and methods to collaboratively explore service opportunities and problems and reduce unnecessary complexity
- Understand the existing supporting system of a service and design targeted improvements to that system to accommodate the new service - both digital and process based- Create and rapidly iterate service prototypes, maps and blueprints
- Translate user needs into inclusive design concepts and prototypes for the end-to-end journey
- Work effectively in a multidisciplinary, agile environment, adapting quickly to changes in requirements, priorities or user needs
- Communicate design solutions effectively and influence key stakeholders of different design directions
- Explain design decisions and be able to represent a service at a service assessment.

**Skills and Experience**
- We want to hear from you if you have the following.**Essential skills**

You have:
- Experience of designing, prototyping and iterating accessible, usable digital services based on user ne

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