Intapp Subject Matter Expert

2 months ago

London, United Kingdom Norton Rose Fulbright LLP Full time

**Intapp Subject Matter Expert**

**The Team**

**The Role**
- Work with the Product Owner and developers to resolve any defects or functional issues within the system.
- Work with the Intapp Product Owner to represent Intapp in all project activities, providing a two-way communication channel for queries, input and feedback.
- Provide in-depth knowledge of business process and reporting requirements to support workshop discussions, user story development, and business decision-making, highlighting opportunities to improve and streamline business processes.
- Review all new requirements documents to validate against existing solution
- Manage the testing function for the Intapp Application and downstream system integrations, including reviewing user stories and ensuring that test plans align to the requirements, assisting with system testing as appropriate.
- Utilise your excellent troubleshooting, problem-solving and analytical skills to provide 3rd line support assistance to the global support team to ensure maximum coverage for the support and resolution of incidents across an international user base withinan ITIL framework.
- Work closely with the support teams throughout the product lifecycle to ensure that any new functionality is fully tested, supportable and aligns with best practices before release into our production systems. Any other reasonable duties requested by theinternal team leaders
- The role offers an opportunity to maintain a healthy work/life balance in a people-focused environment, in return, we ask that our team members are:

- flexible to work swing shifts (including accommodating other time zones/weekends); and
- willing to go above and beyond, which may include working outside of regular work hours, when required, to ensure that our systems and user base receive the support they require
- willing to learn new things and take on work that may be out of their comfort zone with the knowledge that you would have support when this

**Skills and Experience Required**
- A recognized Business Analysis qualification (e.g. BCS (UK) or PMI (US) Certificate or Diploma in Business Analysis or equivalent)
- Excellent analytical and troubleshooting skills and SQL experience are required
- Significant experience in a technical role performing root cause analysis
- A good understanding of the Intapp Open solution and the client and matter inception process in the context of a law firm is essential
- Experience in a legal or professional services practice, specifically the compliance and finance functions, is required
- Experience working in a SAP environment is desirable
- Excellent English written and verbal communication skills required
- Experience with large scale IT projects including systems integration and change management
- Understanding of project management methodologies, architectural frameworks and key ITIL disciplines
- Experience with business process design and notation tools such as BPMN or UML is desirable
- A self-starter with a demonstrable ability to multi-task across various projects and a strong desire to learn
- A team player is required

**Management and Leadership Experience**:

- Cultural awareness and experience working across different cultures and nationalities
- Coaches/mentors less-experienced colleagues
- Strong leadership and people management skills are desirable
- Experience of leading in a matrix organization without formal authority is a plus

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