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Subject Matter Expert
2 weeks ago
**Subject Matter Expert**
**Prospero are searching for an experienced Subject Matter Expert to join a global provider of AV systems integration services & support.** Key Details:
- £38k-£45k
- Hybrid
- Permanent
**Responsibilities**:
- To provide in depth troubleshooting, often remotely and provide user support for any reported service issues
- Provide user-training to the end client and support teams in the best practice of system use and support scenarios
- Advanced fault finding & troubleshooting
- Codec configurations, provisioning systems on VC infrastructure (i.e. TMS), phonebook creation
- Code uploading to Crestron devices (panel, processor, x-panel, server)
- Communication with local and global teams to assist in fault resolution
- Attend regular meetings to improve the service globally
- Ability to carry out site surveys if required and spot potential problems (surfaces, flooring, cabling)
- Product research (Cisco/Crestron/Extron/Samsung and various others)
- To act as the primary commissioning contact, either remotely or onsite, to ensure that systems are installed to our strict commissioning guidelines and policies and within the specified time-frame
- Working with design CAD Schematics, ensuring systems are installed and working at optimum levels and to client expectations
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