Station Enquiry Officer

3 weeks ago


Cardiff, United Kingdom South Wales Police Full time

**Force***

South Wales Police

**Role Type***

Police Staff

**Business Area***

Operational Support Services

**Department***

Public Service Centre

**Location***

Barry, Cardiff Bay, Cardiff Central, Pontypridd

**Grade***

SC34

**Salary***

£21,432.00 - £25,353.00

**Part/Full Time***

Full Time

**Hours per Week***

37

**Type of Contract***

Permanent

**Level of Welsh language ability required?***

3

**Job Advert Description***

**Station Enquiry Officer**

Scale 3/4

5 posts available
- Part Time post 18.5hrs based at Cardiff Central Police Station, your working hours will be Monday - Sunday 0800- 1800, with weekend enhancements paid pro rata*
- Part Time post 18.5hrs based at Barry Police Station, your working hours will be Monday - Sunday 0800- 1800, with weekend enhancements paid pro rata*
- Part time post 18.5hrs based at Pontypridd Police station, your working hours will be Monday - Sunday 0800- 1800, with weekend enhancements paid pro rata*
- Full time post based at Barry, your working hours will be Monday - Sunday 0800- 1800, with weekend enhancements paid pro rata*
- Full time post based at Cardiff Bay Police Station, your working hours will be 0800-0200 Monday-Sunday, with 20% shift allowance and weekend enhancements paid pro rata*
- **Shift Allowance, weekend enhancements and expenses will commence following an initial 7-week training, at a venue to be confirmed.**

***All posts will be required to provide resilience cover at all stations within the force area.**

**Bridgend, Neath, Swansea, Barry, Cardiff Bay, Cardiff Central, Merthyr and Pontypridd.**

The primary function is to serve members of our communities, providing a resolution at first point of contact, at the front desk, either in person or via the telephone. The role is based on the delivery of a high-quality service, founded on professional training, equipping the post holder to meet the needs and expectations of our communities.

These full-time and Part-time positions will offer you the exciting opportunity to work with our dynamic front desk teams, delivering a vital interface between our communities and South Wales Police.

This is a challenging job where we require unique resilient individuals that can work under pressure, prioritise workloads and use their initiative, whilst managing sensitive and sometimes distressing situations. Individuals need to demonstrate their ability to provide an excellent, empathetic, prompt service to customers whilst putting the victim firmly at the heart of each contact and protecting the vulnerable, supporting victims and helping to protect people from becoming victims in the first place. You will need to focus on improving outcomes and enhancing the service given at first point of contact. In return, you will have an immensely satisfying job where you are making a significant contribution to safeguarding the communities of South Wales.

Level 3 Welsh Language is essential, or the willingness to work towards level three within the first 12 months. Suitable Training and support will be provided.

This role is suitable for part time/job share workers

For further information, please contact 52959 Jenna Williams or 53576 Kelly Hoskins.



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