Helpdesk Operator

2 weeks ago


Bristol, United Kingdom CCA Recruitment Group Full time

**Role: Helpdesk Operator
Location: Bristol (remote working)
Term: Permanent

**Salary**: £22,525
Operational Hours: Mon-Sun continental shifts four days on/four days off**
**Accountabilities & Deliverables of a Helpdesk Operator**
- The Operator will also be responsible for chasing outstanding Event progressions across all contracts to record resolutions to their end point and ensure all Helpdesk SLAs are met.
- The Helpdesk Operator will also be responsible for administering all bookings.
- The position requires strong administration skills in order to keep accurate audit trails and maintain records effectively within the Helpdesk Operation.

**Benefits as a Helpdesk Operator**
- A competitive basic Salary
- 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data willbe held on our secure internal CRM system for a maximum period of 48 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Followinga period of 48 months inactivity your CV will be deleted permanently from our database


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