Divisional Operations Manager

4 weeks ago


Bristol, United Kingdom PDA Search and Selection Ltd Full time

Position: Divisional Operations Manager – Facilities Management (Hard services – retail sector)

Salary Range: Competitive Salary and Benefits

Location: National with preferred location in Bristol

This role is responsible for developing and delivering a clear strategy for the operational execution of both planned and reactive maintenance services. In this position you will create a culture where the team strives to improve and make things happen.

You will effectively lead a small team of Area Maintenance Managers (AMMs), who will in turn manage a team of dedicated supervisors, mobile maintenance technicians and external third-party specialists. You will ensure effective communication is established between the field teams, the helpdesk and key client stakeholders, acting as one.

The maintenance of the customer relationship, through partnership and collaboration, is critical. You will be expected to be in retail stores weekly, coaching your teams on the ground to be the best they can be, and building customer relationships at both a local and divisional level.

In effect, you will effectively manage “your own business”, to ensure client’s retail stores are kept safe, legal, trading, and compliant. Colleague engagement, service delivery, financial control, compliance, and health and safety are key performance metrics.

Candidates should have considerable previous experience in one following areas: logistics, distribution or warehousing in an FM environment. Ideally with an electrical / mechanical qualification.

Key Accountabilities:

  • Recruit, lead, coach and motivate your team to deliver first class service levels.
  • Ensure skills levels within the team are maintained and any mandatory training needs are delivered
  • Develop and implement engagement action plans for your team, based on feedback from engagement surveys, listening groups and team meetings.
  • Manage any underperformance within the team through agreed processes
  • Regularly and proactively communicate with the customer on all FM activity within agreed SLA’s.
  • Audit FM documentation and ensure action plans are in place for any compliance issues within your division.
  • Ensure that the division is adequately resourced and contingency plans in place to deliver both reactive and planned maintenance within agreed SLAs.
  • You will be required to be part of a 24/7 rota.

Key Abilities:

  • Previous experience of leading and managing remote teams within a fast-moving customer service environment (e.g. retail / hospitality) is essential.
  • Previous experience of developing client relationships at a senior stakeholder level is essential
  • Strong PC literacy, with experience in extracting, collating, and presenting performance data is essential
  • Strong communication skills, both written and verbal is essential
  • Experience in managing financial budgets is essential

Interested candidates with the required background and experience should forward their CV in strictest confidence to Andrew Bridges @ PDA Search & Selection Limited .

Find a Job

Find Jobs

#J-18808-Ljbffr

  • Bristol, United Kingdom The Salvation Army Full time

    Peripatetic with some travel with focus on Somerset, Bristol, Wiltshire and Gloucestershire. Join our team..... We are recruiting for a Divisional Children’s Worker to provide practical knowledge, expertise, and example of children’s ministry. Working to develop and deliver a children’s work strategy to enable local corps and centres to raise...


  • Bristol, Bristol, United Kingdom The Salvation Army Full time

    Peripatetic with some travel with focus on Somerset, Bristol, Wiltshire and Gloucestershire.Join our team.....We are recruiting for a Divisional Children's Worker to provide practical knowledge, expertise, and example of children's ministry. Working to develop and deliver a children's work strategy to enable local corps and centres to raise leaders and...

  • HR Manager

    4 weeks ago


    Bristol, United Kingdom Henlee Resourcing & Consulting Limited Full time

    Henlee Resourcing is working in partnership with this niche yet successful business with bases in North Bristol and Cambridge to recruit an experienced and enthusiastic HR Manager on a permanent basis. Reporting to the Group HR Director (based in Cambridge), you will work closely with 2 Divisional MD’s and their senior management teams and will also be...


  • Bristol, United Kingdom Steel Connexions Limited Full time

    Operations (Managing) Director - Steel Fabrication Permanent Excellent Salary and Package - Negotiable DOE Our client, a highly successful and well-established Steel Fabrication business is looking for an Operations (Managing) Director to head the day-to-day running and to develop and grow the business further. You will be responsible for developing...


  • Bristol, United Kingdom North Bristol NHS Trust Full time

    The role will work as part of the Divisional Senior Management Team to support the Divisional Finance Business Partner (FBP) in managing the financial performance of the Division. Provide expert accounting and business knowledge, analytical support, clear presentation and understanding of financial, activity and business information. Lead on the delivery of...

  • Finance Manager

    1 month ago


    Bristol, United Kingdom Datasource Full time

    Finance Manager - Management Information Introduction The Financial Management Information Manager is responsible for overseeing division-wide reporting, covering both financial and operational information. The role will focus on developing the suite of reporting tools available to the business, using tools such as PowerBI, and aiming to drive...


  • Bristol, United Kingdom Motability Operations Full time

    About The Role This is an exciting opportunity for a logical individual who enjoys problem solving. The role provides a breadth of experience of both analytical and operational processes where you will be responsible for providing a broad range of analysis, including regular and ad-hoc reporting.  You will join a team of Insight Analysts to support the...


  • Bristol, United Kingdom Steel Connexions Limited Full time

    Professional recruitment dedicated to the steelwork industry Operations (Managing) Director - Steel Fabrication Company Steel Connexions Limited Job title Director / Executive Employment type Permanent Location Bristol, North Lincolnshire, United Kingdom Excellent Salary and Package - Negotiable DOE Our client, a highly successful and...

  • HR Manager

    1 month ago


    Bristol (City Centre), United Kingdom Henlee Resourcing Full time

    Henlee Resourcing is working in partnership with this niche yet successful business with bases in North Bristol and Cambridge to recruit an experienced and enthusiastic HR Manager on a permanent basis. Reporting to the Group HR Director (based in Cambridge), you will work closely with 2 Divisional MD's and their senior management teams and will also be...


  • Bristol, United Kingdom Motability Operations Full time

    **About The Role**: Motability Operations are currently recruiting for a Sustainability Business Partner to join our team in Bristol or London on a full-time, permanent basis. In your role, you will support the business through collaborating and business partnering, to embed impact and sustainability as part of business activity. You will develop strong...

  • Operations Analyst

    10 hours ago


    Bristol, United Kingdom ALD Automotive Limited Remote Work Freelance Full time

    At ALD Automotive | LeasePlan, we are always asking What's next in mobility? As the global leader of our industry, our combined size means we can lead the switch to electric and supercharge our ability to offer many more customers wider choice and better prices for their mobility needs. For us to continue to be successful, we’ll need to continue investing...


  • Bristol, United Kingdom Boden Group Full time

    Sales Executive A leading global provider of integrated facilities and corporate real estate management services, dedicated to redefining the concept of 'workplace' for our clients. Vision is to create work environments that serve as competitive advantages, driving productivity, engagement, and business success. With operations spanning across numerous...

  • Accounting Supervisor

    1 month ago


    Bristol, United Kingdom GEA Group Full time

    Cashflow management in line with GEA policy, cash flow forecasting & approval of weekly payment runs and adhoc payments Responsible for calculation & reconciliation of quarterly VAT Returns Lead monthly reporting process across 2 business units, supporting the Financial Controller in the analysis and reporting requirements to internal GEA FT UK...


  • Bristol, United Kingdom AXA Group Operations Full time

    Our mission at AXA is to empower people to live a better life. We must move from a perceived payer of claims to a strong partner in life for our customers. Our concrete goals are to: A Major Incident & Problem Management specialist is essentially responsible for the upkeep and smooth operations of IT systems. They oversee all aspects of the incident...


  • Bristol, United Kingdom AXA Group Operations Full time

    Job Description Our mission at AXA is to empower people to live a better life. We must move from a perceived payer of claims to a strong partner in life for our customers. Our concrete goals are to: A Major Incident & Problem Management specialist is essentially responsible for the upkeep and smooth operations of IT systems. They oversee all aspects of...

  • Operations Manager

    1 month ago


    Bristol, United Kingdom AIRMEC (H2O) LIMITED Full time

    **Operations Manager** Airmec Essential Services is one of the Uk’s leading air and water treatment specialists. Operating on a national basis we are continuing to grow and are looking for key people to joinour journey. Reporting to the Operations Director this role will include both upward and downward management and reporting within the...

  • Operations Manager

    3 weeks ago


    Bristol, United Kingdom D R Newitt & Associates Full time

    Location: Bristol, United KingdomSalary: £65,000 per annumIndustry: FMCG (Fast-Moving Consumer Goods) ManufacturingSchedule: Monday - Friday, day shiftsCompany Overview:My client is a leading FMCG manufacturer that are committed to delivering high-quality products to consumers and operate with a focus on innovation, sustainability, and excellence in every...

  • Operations Manager

    2 days ago


    Bristol, United Kingdom Citysprint UK Ltd Full time

    Operations Manager | Bristol | Permanent Salary: £37,498.41 Hours: 45 Hours Benefits and perks: An impressive holiday allowance that rises in line with your years of service. Additional day off for your birthday so you can celebrate in style. Death in Service allowance to ensure your loved ones are provided for in the event of tragedy. Spend...


  • Bristol, United Kingdom Amazon UK Services Ltd. Full time

    Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. It’s driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, you’ll lead other managers and...

  • Management Accountant

    1 month ago


    Bristol, United Kingdom GEA Group Full time

    Cashflow management in line with GEA policy, cash flow forecasting & approval of weekly payment runs and adhoc payments Responsible for calculation & reconciliation of quarterly VAT Returns Lead monthly reporting process across 2 business units, supporting the Financial Controller in the analysis and reporting requirements to internal GEA FT UK...