Divisional Operations Manager
4 weeks ago
Position: Divisional Operations Manager – Facilities Management (Hard services – retail sector)
Salary Range: Competitive Salary and Benefits
Location: National with preferred location in Bristol
This role is responsible for developing and delivering a clear strategy for the operational execution of both planned and reactive maintenance services. In this position you will create a culture where the team strives to improve and make things happen.
You will effectively lead a small team of Area Maintenance Managers (AMMs), who will in turn manage a team of dedicated supervisors, mobile maintenance technicians and external third-party specialists. You will ensure effective communication is established between the field teams, the helpdesk and key client stakeholders, acting as one.
The maintenance of the customer relationship, through partnership and collaboration, is critical. You will be expected to be in retail stores weekly, coaching your teams on the ground to be the best they can be, and building customer relationships at both a local and divisional level.
In effect, you will effectively manage “your own business”, to ensure client’s retail stores are kept safe, legal, trading, and compliant. Colleague engagement, service delivery, financial control, compliance, and health and safety are key performance metrics.
Candidates should have considerable previous experience in one following areas: logistics, distribution or warehousing in an FM environment. Ideally with an electrical / mechanical qualification.
Key Accountabilities:
- Recruit, lead, coach and motivate your team to deliver first class service levels.
- Ensure skills levels within the team are maintained and any mandatory training needs are delivered
- Develop and implement engagement action plans for your team, based on feedback from engagement surveys, listening groups and team meetings.
- Manage any underperformance within the team through agreed processes
- Regularly and proactively communicate with the customer on all FM activity within agreed SLA’s.
- Audit FM documentation and ensure action plans are in place for any compliance issues within your division.
- Ensure that the division is adequately resourced and contingency plans in place to deliver both reactive and planned maintenance within agreed SLAs.
- You will be required to be part of a 24/7 rota.
Key Abilities:
- Previous experience of leading and managing remote teams within a fast-moving customer service environment (e.g. retail / hospitality) is essential.
- Previous experience of developing client relationships at a senior stakeholder level is essential
- Strong PC literacy, with experience in extracting, collating, and presenting performance data is essential
- Strong communication skills, both written and verbal is essential
- Experience in managing financial budgets is essential
Interested candidates with the required background and experience should forward their CV in strictest confidence to Andrew Bridges @ PDA Search & Selection Limited .
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