Excel Specialist- Immediate Start
2 weeks ago
Job Description Our mission at AXA is to empower people to live a better life. We must move from a perceived payer of claims to a strong partner in life for our customers. Our concrete goals are to:
A Major Incident & Problem Management specialist is essentially responsible for the upkeep and smooth operations of IT systems.
They oversee all aspects of the incident management process, from evaluation to resolution. IP Specialist records all issues and helps to design ways to prevent similar problems in the future (via problem management).
This not only helps them to keep track of any issues and ensures resolution, but also assists them in examining incidents and establishing processes to help prevent or minimize similar problems from arising.
Taking the responsibility to restore the service asap by finding, motivating & coordinating the appropriate support groups.
Facilitate crisis calls, take notes and communicate on regular base with the management community using the designated tools.
Writing reports for major incidents containing technical details about the nature of the outage and the steps necessary to improve. Mostly done via problem management.
Organise problem management meetings to look for the root cause and define steps to avoid issues in the future.
At least 3 years of experience in IT service management or an IT support role.
Being able to get a quick insight in IT infrastructure, network and application dependencies using several technologies.
Hands-on mindset to quickly take on the initiative to restore the services asap.
Scoping skills to be able to estimate the possible impact of an interruption of service and the consequences of problems with / or the loss of computer services.
ITIL certified or willing to obtain certification as part of the development plan asap.
Language
~ English - Excellent: professional level both in writing and speaking.
To successfully complete all tasks, an IP Specialist needs to possess strong problem solving, analytical and time management skills.
Maintaining incident logs and processing incident reports for review with peers and management
Providing training to technical support teams on process handling
Proficiency in Microsoft applications such as Word, PowerPoint, Excel, MS Teams
Quality driven mentality
Flexible
Ability to motivate technical teams to solve issues asap.
As Major Incident Management is a 24/7 service , the candidate is required to be flexible:
• Team rota for online hours (Depending on location, usually 7am to 6pm)
•
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