Customer Service Assistant
3 weeks ago
**Duties**:
- Handle incoming customer inquiries via various face to face channels
- Provide accurate information about products and services
- Process orders, returns, and exchanges efficiently
- Upsell products or services to increase revenue
- Perform data entry tasks accurately and in a timely manner
- Maintain customer records and update information as needed
**Requirements**:
- Excellent communication skills in English
- Proficiency in data entry and ability to analyze customer data
- Strong phone etiquette and customer service skills
- Bilingual or multilingual capabilities are a plus
- Ability to upsell products effectively
**Job Types**: Full-time, Permanent
Pay: From £25,042.73 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 19/05/2024
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