Customer Service Assistant

3 weeks ago


Newcastle upon Tyne, United Kingdom CHANNEL ALT LTD Full time

**Duties**:

- Handle incoming customer inquiries via various face to face channels
- Provide accurate information about products and services
- Process orders, returns, and exchanges efficiently
- Upsell products or services to increase revenue
- Perform data entry tasks accurately and in a timely manner
- Maintain customer records and update information as needed

**Requirements**:

- Excellent communication skills in English
- Proficiency in data entry and ability to analyze customer data
- Strong phone etiquette and customer service skills
- Bilingual or multilingual capabilities are a plus
- Ability to upsell products effectively

**Job Types**: Full-time, Permanent

Pay: From £25,042.73 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 19/05/2024



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