Customer Service Assistant

3 weeks ago


Newcastle upon Tyne, United Kingdom Relay Group Ltd Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and ensuring customer satisfaction.

**Duties**:

- Answer incoming customer inquiries via various face to face channels
- Provide accurate and timely information to customers regarding product features, pricing, and availability
- Assist customers with order placement
- Resolve customer complaints or issues in a professional and efficient manner
- Process orders according to company policies
- Perform data entry tasks to update customer records and maintain accurate documentation
- Analyze customer feedback to identify areas for improvement and make recommendations

**Experience**:

- Previous experience in a customer service role is preferred
- Strong communication skills, both verbal and written, in English
- Excellent phone etiquette and the ability to handle difficult or irate customers with professionalism and empathy
- Proficient in data entry and computer skills
- Ability to upsell products or services to customers when appropriate

**Job Types**: Full-time, Permanent

**Salary**: From £24,896.59 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Newcastle upon Tyne (preferred)

Work Location: In person

Application deadline: 14/03/2024



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