Customer Service Assistant
3 weeks ago
**About us**
Raven Marketing is a small business in Newcastle upon Tyne. We are professional, collaborative and inclusive.
Our work environment includes:
- Growth opportunities
- Regular social events
- Casual work attire
- Relaxed atmosphere
Working hours
- Monday-Friday, flexible
**Responsibilities**:
- Provide customer service to customers in a professional and courteous manner.
- Respond to customer inquiries in a timely and accurate manner.
- Assist customers with product selection and ordering.
- Resolve customer complaints and issues in a timely manner.
- Maintain customer records and update customer information as needed.
- Provide feedback to management on customer satisfaction levels.
- Follow up with customers to ensure satisfaction.
**Salary**: £24,783.00-£25,688.00 per year
**Benefits**:
- Canteen
- Company events
- Employee mentoring programme
- On-site parking
- Transport links
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Tips
Ability to commute/relocate:
- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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