Customer Service Assistant

2 weeks ago


Newcastle upon Tyne, United Kingdom Channel Partners Limited Full time

We are seeking a Customer Service Assistant to join our team. As a Customer Service Assistant, you will be the first point of contact for our customers, providing exceptional service and support.

**Duties**:

- Act as the primary point of contact for customers, providing personalized assistance and guidance throughout the sales process.
- Develop and maintain strong relationships with existing customers, understanding their needs and preferences to offer tailored solutions.
- Analyze customer inquiries and provide accurate and timely responses
- Handle incoming phone calls with professionalism and excellent phone etiquette

**Requirements**:

- Strong communication and interpersonal skills
- Excellent problem-solving abilities to address customer concerns effectively
- Ability to multitask and prioritize tasks in a fast-paced environment
- Detail-oriented with a high level of accuracy

If you are a dedicated individual with excellent customer service skills, we would love to hear from you.

**Salary**: From £23,996.79 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 16/04/2024


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