Customer Service Assistant
4 weeks ago
**Responsibilities**:
- Respond to customer inquiries via various face to face channels in a timely and professional manner
- Provide information about products and services
- Upsell products and services to customers when appropriate
- Process orders, returns, and exchanges
- Perform data entry tasks accurately and efficiently
- Analyze customer needs to recommend the best solutions
- Maintain customer records by updating account information regularly
**Experience**:
- Previous experience in customer service is preferred
- Ability to communicate effectively in English
- Strong phone etiquette skills
**Job Types**: Full-time, Permanent
Pay: From £25,042.73 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 20/05/2024
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