Nvq Business Admin Apprentice

4 days ago


Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

An opportunity has arisen for a Customer Services Apprentice to join our Site Services Help Desk Team within the Estates and Facilities Directorate at University Hospitals Plymouth NHS Trust. This is a varied full-time role, offered on a fixed term contract (15 months).

As a Customer Services Apprentice you will be part of a happy and supportive team, working in a busy and sometimes demanding administrative environment, focusing on providing efficient operation of the Help Desk function including all aspects of customer relations, processing work requests from user departments, information gathering, data processing and reception duties. This role is essential in delivering a cost-effective and professional service that responds to the needs of the customer.

Successful applicants in this role will have excellent communication skills and a great work ethic. Applicants will preferably have some administrative or customer service experience. You will be reliable, flexible and able to effectively manage priorities. Applicants need to be available 5 days per week and work well under pressure.
- Hours: Full-time (37.5 hours) with allowance for appropriate study time.
- Salary: £9,405 pa

1. Raise work orders and allocate work priorities in accordance with departmental guidelines. Liaise with Trade Supervisors to ensure works are completed to deadline

1. Call out contractors for service to Trust equipment.

1. Data input for Excel spreadsheets.

1. Receive visitors and issue access keys / cards in accordance with current security and induction arrangements.

1. Use of Sky visitor security system

1. Raise work orders and allocate work priorities in accordance with departmental guidelines. Liaise with Trade Supervisors to ensure works are completed to deadline

1. Call out contractors for service to Trust equipment.

1. Data input for Excel spreadsheets.

1. Receive visitors and issue access keys / cards in accordance with current security and induction arrangements.

1. Use of Sky visitor security system

1. Provide various administration support to the Department as directed by the appropriate Apprentice mentor(s).


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