Team Leader/supervisor
3 months ago
**Bumpyland Softplay Team Leader**
**Job Title**:
Team Leader
**Main Purpose of the Job**:
Bumpyland Softplay is based in Tewkesbury, We are an indoor play centre for children offering a range of activities based around physical activity, curiosity and Softplay. Bumpyland Softplay ensure all children and their guardians enjoy a fun, safe environment. The Team Leader will focus on overseeing the daily operations, ensuring employee productivity, and efficiency is maintained. The five day working week will be Tuesday to Saturday. A commitment to work during school holidays is a must for this role.
**Reports to**:
Managing Director
**Duties and Responsibilities**:
- Leading a team of up to six
- Producing a weekly rota to ensure correct staffing levels
- Arranging cover for holidays, sickness and absences as and when required
- Training of junior staff members
- Deal with customer complaints in a calm and reassuring manner, ensuring all customers are following rules of the centre by communicating in a professional manner
- Coordinating online reviews and provide feedback
- Ensure all parties are run in an efficient manner and all guests experience a premium service
- Assist with placing stock orders in line with seasonal trends
- Messy play sessions, to be set up each week
- Developing strategic ideas to share with the director to grow foot fall
- Maintain quality service by establishing and enforcing organisation standards
- Display excellent customer service skills
- Responsible for stock check; ensuring responsibility for stock loss and products in stock.
- Ensure all Health & Safety requirements are in place and maintained and all other regulations are met
- Cleanliness to remain at the highest level, including all flooring, play frames, toilets, kitchen, party room & café area
- Team development and promoting a positive culture
- Barista skilled
**Key Skills**:
- Proven experience as a General Manager or similar role.
- Excellent communication skills, both verbal and written
- Problem-solving aptitude
- Highly organised
- Detail oriented
- Adaptable to cultural and business needs
- Ideally Certified in First Aid, Level 2 Food hygiene preferred. Full training can be given.
**Benefits**:
- Company Pension
- Free on-site parking
- Food discount
- Family discounts for play
**Job Types**: Temporary contract, Temp to perm, Zero hours contract
Contract length: 7 months
**Salary**: £11.00-£11.95 per hour
Schedule:
- Day shift
- Every weekend
Ability to commute/relocate:
- Tewkesbury: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: Tewkesbury Indoor Softplay
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