Clinical Imaging Clerical Officer

4 days ago


Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

An exciting opportunity has arisen for an enthusiastic and dynamic individual to join our team as a Clerical Officer within Clinical Imaging at Royal Cornwall Hospital and Pydar House Truro, providing an efficient Imaging booking service for the Trust.

The main duties of the role will be to assign appointments for all Clinical Imaging modalities and be the point of contact for patient cancellations, telephone enquiries and any other duties relating to the booking process, however other duties will include reception and general administration duties. The role will include covering receptions in our local community hospitals when needed.

Excellent communication, organisational and interpersonal skills are essential. You will also need to be flexible with a willingness to work rostered evenings and possibly weekends, have an appreciation of the confidential nature of the work and be able to manage a workload to meet pre-determined targets.

Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.

Working as part of a clerical team with a high degree of flexibility in duties
undertaken, hours worked and areas covered.
Work requires concentration and is frequently interrupted.
Some of this work is unpredictable and time consuming. The ability to multi-task is essential.
Work with mínimal supervision using the knowledge gained to work in an
autonomous fashion.
To advise and direct all patients, visitors and staff who attend the department in a polite, empathic manner.
Liaise with GP Surgery to ensure demographic information is correct and update on PAS if necessary.
Dealing with upset or angry patients and relatives on occasions and maintaining a calm demeanour.
To take and process telephone calls in accordance with Trust policy in an
Work efficiently and effectively at all times, whilst promoting and developing good relationships and a positive image.
Exercise judgment when dealing with enquiries, analyse and resolve problems in line with departmental and Trust policies.
Deal with highly sensitive and confidential information.
To undertake any other duties as may be considered necessary by mutual
agreement with the Booking Office Lead.



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