Tutor - Team Leader, Customer Service, Business

7 months ago

St Helens, United Kingdom HBM Learning Full time

**Team Leader, Customer Service and Business Admin & Leadership Tutor - Northwest**

We would love to hear from experienced and qualified Level 3 plus Business Admin, Customer Service and Team Leader Tutors.

This is an exciting opportunity to work for a growing Training Provider. We are looking for fully qualified Tutors, to assess and tutor Apprentices in the workplace using a hybrid delivery model.

**Monday - Friday: £28,000 - £31,000 per year DOE**

**Qualifications and Education Essential**:

- Relevant assessors’ qualification (TAQA, CAVA, D32)

*Practical Leadership and Management experience

**Ability to travel when needed **- The majority of the position is home based with mandatory face to face observations in/around the Northwest within your learner’s settings.

**Knowledge & Skills**
- Experience in delivering work-based learning/ apprenticeships.
- Sound knowledge of the sector in which you will be delivering, L3- L5 Leadership and Management L5, L3 Business Admin, L3 Customer service and L3 Team Leader apprenticeships.
- Proficient in the use of Microsoft Office
- Experience in providing information advice and guidance Personal Attributes & Competencies
- Excellent communication skills both verbal and written.
- Personable and friendly
- Ability to work in collaboration with others.
- Excellent organisational and administrative skills
- Punctual, reliable, and flexible
- Ability to work effectively under pressure and unsupervised.

Applicants would be responsible for a caseload of up to 40 Learners. A full driving licence, with own vehicle, is essential.

Applicants would be required to plan and carry out assessments/tutoring, to meet the apprenticeship standards, ensuring timely achievement of qualifications.

Essential qualifications and experience required:
Applicants must hold D32/D33, A1, CAVA, Assessors Qualification.

Must be committed to Safeguarding and Equality and Diversity, we place the safety and wellbeing of our learners and staff at the forefront of all our operations and are committed to creating and maintaining an environment that promotes effective safeguarding practice.

The post holder will therefore be required to commit to the Safeguarding for all policies and will have a shared responsibility to promote a safe environment for children, vulnerable adults and young people learning across all activities and sites of operation.

We would expect the post holder to be responsible for the Safeguarding of learners within their area and across the organisation including:

- Ensuring compliance with procedures for the protection of children and vulnerable adults
- Making certain of compliance with any guidance on Safe Working Practice
- Being alert to any indication or allegation of abuse and take appropriate action under the appropriate procedures.

**Comply with relevant internal and stakeholder policies and regulations**
- Comply with the Company DBS and security procedures and ensure annual declaration is maintained.
- Ensure that every aspect of the Training’s Equal Opportunity policy is rigorously maintained.
- Ensure that every aspect of the Training’s Safeguarding policy is rigorously maintained and causes for concern are highlighted to the safeguarding officer in line with organisational guidance.
- Ensure healthy and safe working practices are always maintained.

Organisational requirements and continuous improvement. Tasks to be performed are not limited by this job description. The holder of this job may be required to take on other duties and responsibilities deemed appropriate to their role within the organisation.
- Ensure your working practices aid in maintaining good working relationships with employers, learners and staff.
- Adhere to a policy of continuous improvement to raise all aspects of quality and performance in the provision for employers and learners.
- To continually update professional knowledge and skills and acquire competencies to ensure your approach to your role adheres to the most recent developments current and future.
- We actively work to advance Equality and Diversity and eliminate any form of discrimination in line with our Mission, Vision Values, culture, policies and procedures, and in compliance with The Single Equality Act 2010._
- You will also be committed to a policy of equal opportunity of treatment to all learners, staff, clients, and members of the public, regardless of any protected characteristics. We are proud to be part of the Disability Confidence Scheme._
- **Data Protection**_
- We take data protection seriously and has a statutory and moral duty to ensure_
- the security of the personal data collected from our clients, staff and stakeholders._

**The post holder will be expected to have a knowledge of keeping personal data safe including**:

- Ensuring compliance with the data protection policy
- Reporting any data breaches or data security concerns to the Data Protection team
- Requirement for flexibility and up

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