Technical Support Advisor

2 months ago


Bath, United Kingdom Juice Recruitment Ltd Full time

Are you seeking a new challenge? Do you have great communication skills and are looking for a role with ongoing support and personal development?
Juice is delighted to be partnering again with one of our favourite organisations, in their search for a Technical Support Advisor to join their team in central Bath.
This business is certainly going places and has been disrupting their industry and making waves. It has never been a better time to join as they look to implement their growth plans for 2023 and beyond.
They are looking for enthusiastic and determined individuals to join the team who are passionate about putting the customer at the heart of everything they do. The role is vital in the overall customer experience the company offers.
If you are a results-driven team player who has a talent for delivering excellent customer care and wants to develop in a supportive team, then this could be the role for you
**Day-to-day responsibilities will include**:

- Offering a 2nd line phone and ticket escalation routes for both customers and the Customer Service team
- Supplying detailed troubleshooting of customer issues aiming to resolve all problems
- Diagnosing faults and supporting the repair process
- Assisting the installation Engineers
- Training and guiding the customer service team to support on basic troubleshooting
- Supporting with any other reasonable duties when requested to ensure all customers have a brilliant experience

**About you**:

- Previous experience in a similar role
- Good IT understanding and skills
- Brilliant communication skills able to understand complex issues and explain solutions clearly
- Ability to hit deadlines
- Desire to learn
- Positive and proactive attitude

**Benefits**:

- Competitive salary
- Equal and inclusive working environment
- 25 days holiday plus bank holidays
- Wellness programmes
- Company pension scheme
- Private healthcare
- Hybrid working available



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