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Customer Technical Advisor

4 months ago

Bath, United Kingdom CMD Recruitment Full time

Customer Technical Advisor
27,559 per annum + bonus + excellent benefits
Bath, Somerset
Permanent

Are you an experienced Customer Service Advisor? Do you thrive working in a dynamic and customer-focused team? If the answer is YES, then apply today as this could be the opportunity role you have been looking for

Working in partnership, my client is looking to recruit a proactive and professional Customer Technical Advisor to join their dedicated team in Bath. You will support the business by providing top-quality service to their customers.

The role:

  • First point of contact for all queries
  • Resolve customer queries
  • Processing orders
  • Provide technical advice and status updates
  • Organise and process product returns
  • General administration

Person specification:

  • Previous customer service/call centre experience is essential
  • Confident and professional telephone manner
  • Pro-active and engaging approach
  • Able to work on your initiative
  • Excellent communication and organisation skills
  • Competent IT skills

Benefits:

  • Free on-site parking
  • Twice yearly bonus
  • 25 days holiday plus the option to buy more
  • Staff discount
  • Generous pension contribution

Hours of work will be Monday to Thursday 9am to 5.30pm and Friday 9am to 5pm.

Due to the location of the client, having your own transport would be beneficial

Successful candidates will be contacted within 7 working days of their applications, should you not hear from us within this time, please assume that your application was unsuccessful.

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