Technical Customer Advisor
6 months ago
Are you excited to find your next role in Customer Service? Do you have experience working in a fast-paced environment and have brilliant communication skills?
Juice is absolutely delighted to be supporting a reputable and high-end Bath-based organisation, with their search for a Technical Customer Advisor to join their friendly team.
We are looking for a professional individual, who takes pride in giving excellent customer service and is eager to make a difference within an organisation. This is an exciting time to join an established brand and provide crucial support to the running of the business.
**DAY TO DAY**:
- Be responsible for understanding customer needs, taking orders from customers, and providing technical support.
- Answer customer queries and deliver service updates in a timely manner.
- Organise and process returns.
- Process orders to resolve product issues.
- Maintain internal records, and account administration, update the system, and record any written or verbal correspondence efficiently.
- Process calls timely in order to meet achievable team targets.
**WE WOULD LOVE TO SEE**:
- Previous experience in a high-volume customer service advisor/call centre/contact centre position.
- A customer service professional, with excellent communication skills and a strong telephone manner.
- Be energetic and positive with your approach, and always possess a can-do attitude.
- Confident in working towards goals and deadlines.
- Prioritise workload appropriately.
- Demonstrate consistently a desire to learn and achieve.
**AND FOR YOU**:
- Competitive salary
- A fantastic bonus to all members of staff - bonus up to £3,000 per annum depending on company performance
- Pension
- Life assurance
- Free Parking
- Cycle and tech schemes
- Staff discounts
- Great offices/working environment
- Monday to Thursday 9.00 am - 5.30 pm and Friday 9.00 am - 5.00 pm (plus one additional day a week you will finish at 5.00 pm by prior arrangement with your manager). Hours per week: 39
**Job Types**: Full-time, Permanent
**Salary**: £26,200.00-£29,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
Work Location: In person
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