Technical Advisor/ 2nd Line Support

7 months ago


Bath, United Kingdom Truespeed Communications Ltd Full time

**Who we are?**

Here at Truespeed we dont just offer jobs we offer careers. Were committed to creating an engaging, supportive, and inclusive workplace and providing opportunities for development, training, and growth.** **We also provide a range of benefits such as - Competitive salary - Hybrid working - Company pension scheme - Life Assurance (4 x salary) - Healthcare options - Free onsite parking and much more.

**About the role**:
**Youll be responsible for**:

- Providing a 2nd line phone and ticket escalation routes for both our residential end customers and the Customer Service team
- Deliver thorough and robust troubleshooting of residential customers issues relating to their broadband and telephone services and resolving Wi-Fi issues
- Use our systems to diagnose faults with a residential customers service and support the repair process from booking to managing any configuration changes required as a result
- Supporting our Installation Engineers with activation of broadband and phone services and fault resolution
- Support the Technical Support Team Lead with training and upskilling Customer Service to support on basic troubleshooting
- Keeping up to speed and developing your own skillset and methodology through best practise forums, external workshops, or seminars

**Skills & Experience**:

- Demonstrable experience gained in a 1st and 2nd line technical support team, troubleshooting technical issues/questions directly with customers over the phone
- Good understanding of broadband and VoIP technologies, familiar with network and Wi-Fi troubleshooting to identify and resolve connectivity issues. This includes accessing end user equipment.
- Proven ability to rapidly understand root causes of complex issues and deliver solutions that customers can understand
- Good written and verbal communication is a must with an ability to tailor information to customers with a wide range of technical understanding
- Flexible approach and ability to meet deadlines
- Desire to learn and takes initiative to develop professionally
- Excellent time management skills

**Benefits and Rewards**

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

- Life insurance
- Healthcare option plans
- Competitive pension scheme
- Hybrid working
- 25 days holiday plus bank holidays
- Great opportunities for career development
- Free onsite parking
- Casual dress
- Attractive employee referral scheme

**Location**:Bath

**Salary**: Up to £30,000 per annum DOE

**Job Types**: Full-time Permanent

**Diversity & Inclusion**

At Truespeed we know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion are at the core of what we do, should you join Truespeed you will find a welcoming and open workplace where you are supported and encouraged to be your true self at work.



  • Bath, United Kingdom Jonas Software Full time

    Job Description: 1st / 2nd Line Support Consultant Fitronics; effective, user-friendly software for the sport, health, and fitness industry. Here at Fitronics, our goal is to support businesses within the sport, health, and fitness industry to be more successful, with a focus on improving their member experience. We currently do this through two software...


  • Bath, Bath and North East Somerset, United Kingdom Webrecruit Full time

    Job Description: We are looking for a Technical Support Specialist to join our Digital, Data & Technology Group. The successful candidate will be responsible for handling 1st and 2nd line desktop support issues as part of a Windows 11 rollout project. As a Technical Support Specialist, you will provide technical support and maintain the smooth operation of...


  • Bath, United Kingdom Quidos Full time

    **Job Description - Technical Support Advisor** **The role** Due to company and industry growth continue to look to grow both our Domestic and Commercial teams. In preparation for the near future and the growth of the industry with new funding schemes and Government initiatives around energy efficiency and building sustainability, we want to ensure that...


  • Bath, Bath and North East Somerset, United Kingdom University of Bath Full time

    Role OverviewWe are seeking skilled Desktop Engineers to join our Digital, Data & Technology Group.The successful candidates will handle 1st and 2nd line desktop support issues as part of a Windows 11 rollout project.


  • Bath, Bath and North East Somerset, United Kingdom X4 Technology Full time

    Technical Services PositionX4 Technology is seeking a Technical Services Professional to provide technical support across our educational client's organisation. The successful candidate will be responsible for providing 1st and 2nd line IT support, managing and maintaining AV equipment, and collaborating with academic staff to ensure smooth tech...


  • Bath, United Kingdom Quidos Full time

    Overview: **Duties**: - Serve as the initial point of contact for customers, addressing their inquiries, and resolving technical issues promptly and efficiently. - Analyse and troubleshoot software and hardware problems reported by clients, providing accurate and timely solutions. - Document and maintain detailed records of customer interactions, inquiries,...


  • Bath, Bath and North East Somerset, United Kingdom IQ ESM Full time

    We are seeking a skilled Technical Support Specialist to join our team at IQ ESM in Bristol.The ideal candidate will have experience in a 2nd line IT support role with server admin/troubleshooting skills and knowledge of Microsoft Exchange, Firewall, virtualisation, Hyper V and 365 admin and troubleshooting skills.This permanent position involves solving...


  • Bath, Bath and North East Somerset, United Kingdom Webrecruit Full time

    Job Title: Desktop Support ProfessionalWe are seeking skilled 1st and 2nd line Desktop Engineers to join our Digital, Data & Technology Group. As a key member of the team, you will handle desktop support issues as part of a Windows 11 rollout project.About the Role:You will be responsible for providing 1st and 2nd line desktop support to end users. This...


  • Bath, Bath and North East Somerset, United Kingdom University of Bath Full time

    Key ResponsibilitiesProvide 1st and 2nd line desktop support to end users.Troubleshoot and resolve issues related to the Windows 11 deployment.Swap out devices as required and address any ongoing technical issues for users.Additionally, you will assist in the creation of detailed deployment documentation and reports.


  • Bath, Bath and North East Somerset, United Kingdom University of Bath Full time

    About the RoleCompany OverviewThe University of Bath is seeking skilled Desktop Engineers to join our Digital, Data & Technology Group. This role involves handling 1st and 2nd line desktop support issues as part of a Windows 11 rollout project.We are looking for individuals with experience in device deployments, particularly with Windows operating systems....


  • Bath, Bath and North East Somerset, United Kingdom mbf Full time

    Job OpportunityWe are seeking an experienced Paraplanner to provide full technical support to Chartered Financial Planners and Financial Planners in our team.This role will focus on delivering comprehensive technical assistance, allowing advisors to focus on client-facing activities.The estimated salary for this position is £45,000 per year, depending on...

  • Technical Analyst

    2 weeks ago


    Bath, Bath and North East Somerset, United Kingdom CV-Library Full time

    Job Description:We are looking for a Technical Analyst to join our team in Bristol. As a Desktop Engineer, you will be responsible for providing 2nd Line and Desktop Support to our end users, covering cutting-edge hardware, software, and infrastructure technologies.About the Role:You will troubleshoot desktop, telephony, network, and printing...


  • Bath, United Kingdom White Horse Employment Full time

    Are you looking for a temporary opportunity to join a passionate and innovative professional services company based in Bath. My client is seeking an Customer Service Administrator working closely with the customer care team. **Key Responsibilities**: - Diagnostic of customer issues, gather information - Respond to customer queries - Escalate complex or...


  • Bath, United Kingdom Rise Technical Recruitment Full time

    Technical Support Technician Bath 36,000 + Days Based (Monday to Friday) + 25 Days Holiday + Pension + Company Benefits Are you experienced with Assembling/Fitting within a Manufacturing environment and looking to join a well-established, international company? On offer is a role that can offer a great work life balance within a specialist sector...


  • Bath, Bath and North East Somerset, United Kingdom CV-Library Full time

    Job OverviewWe are seeking an experienced Technical Support Advisor to provide efficient and knowledgeable technical support to our clients' customers and engineers in the field.Internally, you will provide technical advice and knowledge to staff within applicable departments, utilizing various means such as telephone, email, and CRM systems.You will provide...


  • Bath, United Kingdom Rise Technical Recruitment Limited Full time

    Job Overview:We are seeking a talented Technical Support Specialist to join our team at Rise Technical Recruitment Limited. As a Technical Support Specialist, you will be responsible for providing technical support and maintenance services for ground care machinery and equipment in the local area.The ideal candidate will have a background in plant, ground...

  • IT Support Specialist

    2 weeks ago


    Bath, Bath and North East Somerset, United Kingdom X4 Technology Full time

    Job OpportunityWe are seeking a skilled IT Support Specialist to join our team at X4 Technology. The successful candidate will be responsible for providing technical support across the organisation, including managing and maintaining AV equipment such as projectors, screens, and audio systems.Key Responsibilities:Provide 1st and 2nd line IT support across...


  • Bath, Bath and North East Somerset, United Kingdom mbf Full time

    About the RoleWe are looking for an experienced Paraplanner to join our team at mbf. As a key member of our financial planning department, you will be responsible for providing technical support to our Chartered Financial Planners and Financial Planners.This is a dynamic and forward-thinking organisation where your contribution will be recognised and valued....


  • Bath, Bath and North East Somerset, United Kingdom Webrecruit Full time

    Job Summary: We are seeking a highly skilled IT Infrastructure Engineer to join our Digital, Data & Technology Group. The successful candidate will be responsible for handling 1st and 2nd line desktop support issues as part of a Windows 11 rollout project. As an IT Infrastructure Engineer, you will work closely with the team to provide technical support and...


  • Bath, Bath and North East Somerset, United Kingdom HSB Technical Ltd Full time

    HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Shipping & Energy and Aerospace sectors. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.The Brokerage Technician role at HSB Technical Ltd involves supporting clients in various sectors with their staffing needs....