Entry Level Insurance Coordinator

3 weeks ago


Tonbridge, United Kingdom New Appointments Group Full time

Are you looking to kick start your career in Insurance?

**Duties**
- Support inbound and outbound calls in relation to supplier claim queries for repair, total loss, invoicing and recovery charges
- Provide invoice payments to our Approved Repairers and to Non
- Approved repairers for their services.
- Negotiate and agree storage and recovery costs, ensuring there is no delay to the customer journey
- Maintain supplier relationships
- Update MIAFTR records and salvage clearance
- First time resolution of any complaints
- Compile all inherited charges on claim to complete recovery pack on non-fault / split claims
- Send engineers non fault recovery invoice list to enable re rate
- Receive re rated invoices from engineers, check all charges and images attached and send to recovery team to enable recovery from TP insurers

**Competencies**
- Good working knowledge of motor vehicle construction and modern repair techniques.
- Motor Claims knowledge including a basic understanding of insurance principles
- Good working knowledge of computerised damage estimating systems, including Audatex
- Good spoken and written communication skills
- Accuracy and attention to detail
- Positive and self-confident approach when dealing with our customers.
- Ability to utilise qualities such as empathy, tact, assertiveness and diplomacy when talking to our customers
- Ability to work well under pressure, meet deadlines and where required be able to use own initiative.
- PC literate with good administrative skills
- Ability to take on increased ownership and responsibility when necessary
- demonstrable ability in numeracy skills & written English

**Hours & Benefits**

37.5 hours

Monday - Friday - Exact hours within these days TBC
- Annual leave allowance of 22 days plus bank holidays
- Auto enrolment pension (employer contribution 3%, individual contribution 4% before tax relief)
- Annual performance related bonus/profit share scheme (for everyone, based on individual and company performance)

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