Regional Surveyor

1 month ago

Tonbridge, United Kingdom New Appointments Group Full time

Our client is seeking two home-based Regional Surveyors - one in South Wales and one in Bristol - to assess damage for buildings insurance claims and determine whether claims should be accepted or declined. To provide technical support for building damageelements of claims and first stage support to the Customer Services Team for claims with FOS complaints.

Salary is £44,604/annum and comes with benefits to include an in-house gym, a discretionary performance-based bonus, career development & training opportunities, parking, pension & a host of social events such as summer and Christmas parties.

Duties include:

- Visit risk addresses and make claim assessments (validity of the claim quantum of the loss) and deliver the decision directly to the Policyholder/Authorised Person
- Assist the In-House Surveyor Technical Advisors as required with the provision of a high quality and timely confirmation of claim assessment and technical advice service to the Policyholder/Authorised Person on buildings damage insurance claims
- Evaluate customer Building claims (validity and quantum) from Surveyor reports and/or other relevant information (Policy and/or Claims Handling Guidance) and provide a detailed explanation to decline all or part of the claim with clear well communicatedreasons
- Progress and update Buildings Insurance claims including updating reserves, cash settlement payments, contractor instructions and closing claims as required
- First stage support to Customer Services on FOS complaints including the writing of reports detailing the technical decision
- Identify cases with high potential cost savings/repudiation & arrange for a Surveyor site visit
- Liaise with approved Building Contractors to review Contract variation; joint site visits to be arranged as required/applicable.
- Validate customer invoices/quotations, using Xactware as required and discuss same with policyholders to ensure costs are fair and reasonable and that policy cover applies.
- To undertake joint site visits with the Complex Claim Handlers, discuss and agree any issues or outstanding items relating to policy cover directly with the Policyholder
- To assist with audit and oversight of our Surveyor Network and Contractors with Regional Technical Surveyor and Supply Chain Manager assistance.

You will have a secondary education with qualifications in Maths and English, and demonstrable ability in numeracy skills & written English. Qualifications in surveying such as HNC or similar desirable. A minimum of 10 years construction experience, tradebackground considered. Estimating/surveying experience within insurance is essential. Experience of Xactware or other estimating software desirable. Additional skills and motivation:

- Excellent verbal and written communication skills
- Good organisational skills with accuracy and attention to detail
- Tact and assertiveness when dealing with customers who may be distressed or angry
- Ability to work well under pressure and meet deadlines
- PC literate with good administrative skills
- Ability to take on increased ownership and responsibility when necessary
- Helpfulness & a passion for customer service with empathy and understanding
- High energy levels, a positive approach, team player
- Drive and enthusiasm for meeting targets
- Confidence & a professional attitude
- Highly motivated with ability to work on own initiative

CVs in Word please

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