Client Relationship Manager

4 weeks ago


London, United Kingdom Cobalt Recruitment Full time

**Client Relationship Manager - Property Management Tech & IT**

**£45,000 to £55,000**

**London**

**Key responsibilities**:

- Build relationships with key employees among customers
- Create plans to address client's business needs
- Advise clients on creating profitable processes
- Schedule regular meetings with customers to ensure they are satisfied
- Act as point of contact for complaints and escalate issues as appropriate
- Help sales team up-sell or cross-sell services and products
- Ensure both the company and clients adhere to contract terms
- Study competition to find new ways to retain customers
- Set sales and revenue targets and work diligently to meet the
- Collaborate with internal teams (sales, engineers, senior management) to address customer's needs

**Requirements**:

- Experience as a Client Relations Manager, account manager, or Prop Tech software or working knowledge of TRAMPS, MRI, Yardi, or Manhattan
- Proven track record of meeting and exceeding targets
- Background in customer service, Prop Tech, or property accounts, would be a plus
- Experience tracking relevant KPIs (customer satisfaction & engagement)
- A customer-oriented attitude
- Excellent internal & external stakeholder management skills, and a great communicator
- Ability to work well alone and as part of a team

**Kindly get in touch with an up-to-date CV, or call for a confidential conversation about this, or any other vacancy.


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