Contact Centre Sales Team Leader
4 weeks ago
_**Gold Best Contact Centre Workplace of the Year 2023**_
- **Silver Best Employee Experience 2023**_
- **Bronze Employee Engagement Strategy of the Year 2023**_
- Our client is an award winning Insurance organisation and they currently have a vacancy to recruit a highly experienced contact centre Sales Team Leader. _
- They offer hybrid working, highly competitive salaries, a lucrative bonus structure and a flexible working environment that allows for a comfortable work life balance. _
- **What are we looking for?**_
- Essential: Strong experience working as contact centre sales team leader ideally from a regulated background
- Essential: Strong Coaching and Performance Management experience
- A Team Leader that has a track record of driving consistent sales performance
- Demonstrable ability to engage their team and drive the right behaviours
- Experience gained from a commercial regulated contact centre environment
- A manager who can identify and manage under performance and behaviour
- Exceptional communication skills; written and verbal
- **What will you get?**_
- Salary: £30000 - £40000
- Monthly bonus structure - Uncapped - Current TL’s earnings approx £1500 per month on top of basic salary
- Hours of work - shifts will be within the hours of 8am to 8pm Mon-Fri with occasional Sat
- Flexible hybrid working arrangement - approx. 1 to 2 days in office
- Pension Scheme (matched contribution up to 5% OR 1.5 x personal contribution, up to 7.5%)
- Private Medical Insurance Scheme with AXA PPP Healthcare
- 25 days annual leave plus the option to purchase an additional 5 days pro rata
- Life Assurance (4 x salary)
- Health Cash Plan: essential health care access, including a 24/7 virtual doctor
- Cycle to Work Scheme: bike & cycling equipment worth up to £1,000
- **What will you do?**_
- Key point of contact for your inbound sales team - providing consistent leadership, ongoing coaching and support
- Drive incremental growth and increased sales performance across your team and department
- Recognise and address under performance and behavioural issues across team
- Setting and driving performance to exceed Sales and engagement KPI targets
- Liaising with supervisors and manager to review the performance of staff and identify training needs
- **How to apply?**_
Reference ID: RRTL
**Job Types**: Full-time, Permanent
Pay: £30,000.00-£40,000.00 per year
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Flexitime
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay
- Work from home
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
Work Location: Hybrid remote in Nottingham, NG2 3AJ
Reference ID: RRTL
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